Administrative Assistant - Support Services

A little about us…Kidango (kidango.org) is an early learning nonprofit committed to setting every child on a path to thrive in kindergarten and in life. We believe that all children can reach their full potential if they and their families have access to the right opportunities and resources. As the largest child care provider in the San Francisco Bay Area, we provide thousands of children, especially those from low-income families, with safe, healthy, nurturing environments and relationships.

Through our policy work, we aim to take our expertise beyond the children and families that we serve, and drive change in early childhood education at the local, state and federal levels. Our goal is to make sure all children have the social, emotional, and academic skills they need to learn, grow and realize their potential.

The Administrative Assistant to Support Services is responsible for providing comprehensive administrative support to the VP of Support Services and contributing to the effective operations of the Support Services department’s office, which is comprised of the Mental Health Services and the Early Intervention and Inclusion Services programs (EIIS), and in accordance with Kidango’s facilities and safety plans.

• Provide administrative support to the VP of Support Services.
• Assist with the management and organization of correspondence, including emails, letters, and other communications including reviewing and responding to emails, calls, and other department inquiries.
• Coordinate and manage logistics for meetings and events; assist preparing materials including agendas, resources, and presentations; take minutes and gather notes and feedback at meetings for the Support Services Department.
• Manage calendars and make travel arrangements.
• Create letters, documents, spreadsheets, and presentations.
• Provide administrative support, focusing on maintaining and managing AWARDS, our Electronic Health Record system for the Support Services Department.
• Provide relevant administrative consultation and training to staff for the Support Services Department.
• Maintain accurate records of staff certifications and training, ensuring all required credentials are current and in compliance with organizational and regulatory standards.
• Audit EHR and binder systems, ensuring staff meet compliance,
• Participate in reflective supervision meetings, all-staff team meetings, and community functions for the EIIS program.
• Coordinate and communicate info between VP of Support Services, staff, partners, management, and stakeholders.
• Provide support for the Support Services team’s initiatives, projects, and events including event planning.
• Collaborate with VP and Directors to ensure the efficient and effective operation of the Support Services department.
• Provide customer service and support to the Support Services staff, families, and community partners as needed.
• Support development and maintenance of the Support Services program policies, procedures, and documentation.
• Help with the collection, analysis, and reporting of data related to Support Services programs and initiatives.
• Handle all clerical work orders and procure department supplies.
• Perform other duties as assigned.

• Minimum of AA degree or equivalent two years clerical office support.
• Previous experience in data entry.
• Strong written and oral communications skills with the ability to proofread and spell accurately.
• Able to organize and maintain records effectively and efficiently.
• Proficient In Microsoft Office, specifically Word, Excel, Internet and PowerPoint.
• Ability to work effectively and efficiently using a positive approach with a diversity of people.
• Ability to demonstrate diplomacy and professionalism…