Project Manager III

* Experience managing vendors.
* Experience with escalation management and resolution.
* Experience managing competing priorities and multiple complex workflows    simultaneously.
* Serve as a primary point of contact for assigned vendors (or vendor work streams), managing communication cadence and follow-ups.
* Coordinate onboarding/offboarding activities, documentation collection, and operational readiness for vendor teams.
* Track vendor deliverables, milestones, and dependencies; maintain action item logs and drive closure.
* Monitor adherence to contracts/SOWs, SLAs, and operational expectations; escalate gaps and risks appropriately.
* Partner with internal stakeholders (Ops, Finance/Procurement, Legal, Program/Project teams) to resolve vendor issues and align priorities.
* Support quarterly/monthly business reviews (Q /M ): agenda building, data prep, and post-meeting action tracking.
* Produce recurring operational reports (daily/weekly/monthly) using standardized templates.
* Define and maintain KPI dashboards/spreadsheets (e.g., volume, quality, turnaround time, backlog, cost, SLA performance, incident trends).
* Perform trend analysis and root-cause summaries; highlight drivers behind performance changes.
* Validate data accuracy, reconcile discrepancies across sources, and document assumptions/methodology.
* Build lightweight forecasts and capacity/throughput views when needed (e.g., demand vs. supply, staffing vs. volumes).
* Create clear, structured Google Slides decks for stakeholder updates, leadership readouts, and vendor review meetings.
* Translate complex data into story-driven narratives (insights, risks, decisions needed, next steps).
* Build charts/tables in Slides (or link from Sheets) and ensure visual consistency with team standards.
* Maintain a library of reusable decks and templates; ensure decks are version-controlled and meeting-ready.
* Manages multiple, complex, cross-functional and technical projects.
* Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
* Responsible for managing/tracking program milestones, timeline, and overall deliverables.
* Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
* Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
* Drive the project lifecycle milestones from concept commit through project closure and advocate change management.
* Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
* Responsible for internal process improvements; remove gaps, across multiple teams and functions.
* Ensure risks are accounted for and provide risk mitigation strategies.
* Primary project point of contact for vendor partners and internal stakeholders.
* Coordinate and assist with regularly scheduled meetings with core teams.
* Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
* Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
* Networks with senior internal and external personnel in own area of expertise
* Demonstrates good judgment in selecting methods and techniques for obtaining solutions
* Experience working with project management teams, resolving conflict, and meeting schedule timelines
* Excellent communication skills (verbal, written, documentation)
* Ability to work on multiple projects and assignments concurrently
* Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
* In-depth experience creating spreadsheets, presentation material, and project/process documentation
* Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts…