Operations Manager

We are partnering with a growing and innovative organization in Fremont to identify an Operations Manager to lead day‑to‑day business operations and drive organizational efficiency. This is a high‑impact, direct hire role ideal for a proactive leader who thrives in fast‑paced environments and is passionate about process optimization and operational excellence.

The Operations Manager will play a critical role in ensuring seamless cross‑functional coordination, improving processes, and executing key business initiatives. This individual will work closely with leadership and cross‑functional teams to drive performance, scalability, and continuous improvement across the organization.

• Oversee daily operations across multiple departments to ensure efficiency, quality, and consistent output.
• Develop and implement operational strategies aligned with company goals.
• Monitor KPIs and performance metrics; provide regular reporting to leadership.
• Identify process gaps, bottlenecks, and lead continuous improvement initiatives.
• Design, document, and optimize SOPs and workflows.
• Evaluate and implement tools, technologies, and systems to improve efficiency.
• Manage vendor and supplier relationships to ensure quality and cost‑effectiveness.
• Oversee inventory management, resource allocation, and capacity planning.
• Lead, mentor, and develop operations staff and coordinators.
• Partner cross‑functionally with Logistics, Engineering, Finance, and Administrative teams.
• Facilitate strong communication across departments for alignment and accountability.
• Foster a culture of performance, ownership, and continuous improvement.
• Engage with customers and headquarters to drive operational enhancements.
• Manage operational budgets, forecasting, and cost control initiatives.
• Analyze financial and operational data to identify cost savings and revenue opportunities.
• Prepare and present reports, forecasts, and business cases to leadership.

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field.
• 5+ years of progressive operations experience, including 2+ years in a leadership role.
• Proven success driving process improvements and operational efficiency.
• Strong analytical skills with experience using data to inform decisions.
• Excellent communication, leadership, and stakeholder management abilities.
• Proficiency with tools such as Excel, Salesforce, ERP systems, or project management platforms (e.g., Asana).
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong understanding of the RMA lifecycle.
• Bilingual in Mandarin is a plus.

• Background in consumer electronics, hardware, manufacturing, or supply chain operations.
• Lean, Six Sigma, or PMP certification.
• Experience scaling operations in a high‑growth or enterprise environment.
• Familiarity with data visualization tools (Tableau, Power BI).
• Experience working with large enterprise customers and global suppliers.

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