Process and Training Associate

Process & Training Associate

The Project Services Process & Training Associate supports the development, documentation, and implementation of Project Services processes and training programs. This role works under the direction of the Manager of Process & Training to translate cross-functional input into clear, standardized process documentation and to support consistent process adoption across the Project Management organization.

This is a hands-on contributor role responsible for maintaining process documentation, supporting training initiatives, and ensuring accuracy and consistency across process-related data and tools.

The Process & Training Associate will develop a strong understanding of Nextpower's products, systems, and project execution workflows while contributing to process improvement and PM enablement efforts. This role is designed to develop into a subject matter expert in Project Services processes and training over time.

• Support Process & Training Initiatives:
  Execute assigned documentation, training, and data tracking activities in support of process and training priorities set by the Manager of Process & Training.
• Develop and Maintain Process Documentation:
  Ensure Project Services process documentation is clear, accurate, and up to date by drafting new documents and refining existing procedures based on stakeholder input.
• Enable Effective Training Programs:
  Support development and delivery of training programs, including onboarding and refresher sessions, to ensure Project Managers understand and effectively apply processes.
• Ensure Data Accuracy and Process Integrity:
  Maintain accuracy of key operational data by tracking completed Change Orders (COs) and performing routine validation of Sales Order attributes (e.g., ship-to country/state).
• Develop Operational Knowledge:
  Build a strong understanding of Nextpower products, systems, and project workflows to effectively contribute to process development and support PM teams.

Process Documentation & Development

• Draft new process documents based on input from stakeholders and direction from the Manager of Process & Training.
• Update existing documents for clarity, accuracy, and usability.
• Complete Document Change Orders within PLM systems and maintain document repositories.
• Support consistency of documentation across all Project Services lifecycle stages.

Cross-Functional Coordination

• Gather and synthesize inputs to support process development led by the Manager of Process & Training.
• Translate operational feedback into structured documentation and contribute to process improvements.

Training Support & Delivery

• Support development of training materials (presentations, guides, and examples).
• Help coordinate training logistics, scheduling, and communications.
• Assist in co-delivering training sessions including new-hire onboarding and Project Manager refresher training under the guidance of the Manager of Process & Training.
• Reinforce process understanding through direct interaction with PMs.

Data Tracking & Validation

• Analyze completed Change Order (CO) data to capture finalized outcomes.
• Maintain structured tracking of CO data in Excel.
• Perform monthly validation of Sales Order ship-to country and state data to ensure accuracy and consistency.

Additional Responsibilities

• Develop and maintain an understanding of NX Trackers, Services, Software, and associated Tools.
• Develop familiarity with Nextpower business practices, values, and policies.
• Provide a strong internal customer experience to Project Managers and stakeholders.
• Support execution of initiatives and tasks assigned by the Manager of Process & Training.
• Manage multiple assignments and priorities in a dynamic environment.

• 3–7 years of experience in process development, documentation, training, or operations roles.
• Strong ability to synthesize input from multiple stakeholders and translate into structured processes or SOPs.
• Strong writing and documentation skills.
• Comfortable presenting or co-presenting training sessions.
• Detail-oriented with strong organizational skills.
• Experience working with Supply Chain and Logistics is a plus.
• Computer proficiency…