PostHog: Technical Account Manager

We’re shipping
every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.

• Post Hog AI , an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.

Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!

We are:

• Product-led
  . More than 100,000 companies have installed Post Hog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
• Default alive . Revenue is growing 10% MoM on average, and we’re very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
• Well-funded
  . We’ve raised more than $100m from some of the world’s top investors . We’re set up for a long, ambitious journey.

We’re focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and
being as weird as possible .

• Transparency
  :
  Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our
  public company handbook . Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.
• Autonomy
  :
  We don’t tell anyone what to do. Everyone chooses what to work on next based on what’s going to have the biggest impact on our customers, and what they find interesting and motivating to work on.
  Engineers lead product teams and
  make product decisions . Teams are flexible and easy to change when needed.
• Shipping fast
  :
  Why not now? We want to build a lot of products; we can’t do that shipping at a normal pace. We’ve built the company around small teams – autonomous, highly-efficient groups of
  cracked engineers who can outship much larger companies because they own their products end-to-end.
• Time for building:Nothing gets shipped in a meeting. We’re a natively remote company. We default to async communication – PRs >
  Issues >
  Slack. Tuesdays and Thursdays are
  meeting-free days , and we prioritize heads down building time over perfect coordination. This will be the most productive job you’ve ever had.
• Ambition
  :
  We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We’re optimistic about what’s possible and our ability to get there.
• Being weird
  :
  Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an
  objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it’s fun.

This is not your typical Sales role. If you’re looking for a classic “AE who pairs with a sales engineer then passes the customer to CS to take care of” role, you should stop reading now.

We’re looking for someone who is:

• Technical enough to help our customers. You need to be incredibly helpful and solve real problems without asking a sales engineer for help. No going away and asking an expert by default. You will be the expert.
• Great at reading the signs of which inbound customers to focus on. You will be laser focused on helping customers who match our ICP, and not spending time where you can’t have an impact.
• Good at maintaining long term relationships past the initial sale. You will own the relationship and sell new products in as fast as we build them, not just hand off to a customer success manager.

We’re building every tool a product engineer needs to build better products, and our strategy is working – we’re finding customers organically using two, three, or even four Post Hog tools at a time. Your challenge is to drive multi-product adoption without forcing people into using tools they don’t need.

Our sales are 100% inbound right now – we have over 1,000 organizations signing up to use Post Hog every week. We have product-market fit and loads of customers happily self-serving to large contract…