Process and Training Associate

Position Overview / Role Purpose

The Project Services Process & Training Associate supports the development, documentation, and implementation of Project Services processes and training programs. This role works under the direction of the Manager of Process & Training to translate cross‑functional input into clear, standardized process documentation and to support consistent process adoption across the Project Management organization. This is a hands‑on contributor role responsible for maintaining process documentation, supporting training initiatives, and ensuring accuracy and consistency across process‑related data and tools.

The Process & Training Associate will develop a strong understanding of Nextpower’s products, systems, and project execution workflows while contributing to process improvement and PM enablement efforts. This role is designed to develop into a subject matter expert in Project Services processes and training over time.

Position:
Process & Training Associate

Department:
Project Services

Reports To:

Manager, Process & Training

Location:

Fremont

Support Process & Training Initiatives:
Execute assigned documentation, training, and data tracking activities in support of process and training priorities set by the Manager of Process & Training.

Ensure Project Services process documentation is clear, accurate, and up to date by drafting new documents and refining existing procedures based on stakeholder input.

Support development and delivery of training programs, including onboarding and refresher sessions, to ensure Project Managers understand and effectively apply processes.

Maintain accuracy of key operational data by tracking completed Change Orders (COs) and performing routine validation of Sales Order attributes (e.g., ship‑to country/state).

Build a strong understanding of Nextpower products, systems, and project workflows to effectively contribute to process development and support PM teams.

• Draft new process documents based on input from stakeholders and direction from the Manager of Process & Training.
• Update existing documents for clarity, accuracy, and usability.
• Complete Document Change Orders within PLM systems and maintain document repositories.
• Support consistency of documentation across all Project Services lifecycle stages.

• Gather and synthesize inputs to support process development led by the Manager of Process & Training.
• Translate operational feedback into structured documentation and contribute to process improvements.

• Support development of training materials (presentations, guides, and examples).
• Help coordinate training logistics, scheduling, and communications.
• Assist in co‑delivering training sessions including new‑hire onboarding and Project Manager refresher training under the guidance of the Manager of Process & Training.
• Reinforce process understanding through direct interaction with PMs.

• Analyze completed Change Order (CO) data to capture finalized outcomes.
• Maintain structured tracking of CO data in Excel.
• Perform monthly validation of Sales Order ship‑to country and state data to ensure accuracy and consistency.

• Develop and maintain an understanding of NX Trackers, Services, Software, and associated Tools.
• Develop familiarity with Nextpower business practices, values, and policies.
• Provide a strong internal customer experience to Project Managers and stakeholders.
• Support execution of initiatives and tasks assigned by the Manager of Process & Training.
• Manage multiple assignments and priorities in a dynamic environment.

• 3–7 years of experience in process development, documentation, training, or operations roles.
• Strong ability to synthesize input from multiple stakeholders and translate into structured processes or SOPs.
• Strong writing and documentation skills.
• Comfortable presenting or co‑presenting training sessions.
• Detai…