Project & Program Management III

Responsibilities

• Operates at the organizational nexus where issues, opportunities, and crises are identified, triaged, and assigned
• Leads projects of varying complexity—from rapid-response crisis work to long-term strategic initiatives
• Drives measurable efficiency gains through automation, AI integration, and process optimization
• Influences cross-functional teams and external stakeholders without direct authority
• Applies data-driven insights to inform decisions, shape priorities, and demonstrate impact
• Works with minimal direction; exercises independent judgment on ambiguous and high‑stakes issues
• Leads emergent and enduring projects end‑to‑end—from intake and scoping through execution, delivery, and retrospective
• Serves as the organizational intake point: receives, assesses, prioritizes, and routes issues and opportunities to the appropriate teams
• Drives rapid iteration cycles, bringing together cross‑functional teams to solve problems quickly and effectively
• Owns the full project lifecycle including planning, execution, risk management, stakeholder communication, and closeout
• Balances a diverse portfolio of concurrent projects across multiple domains and disciplines
• Identifies and executes on opportunities to improve processes, eliminate waste, and increase operational velocity
• Champions and drives adoption of automation, AI‑powered solutions, and tooling enhancements across the organization
• Effectively drives meaningful organizational change by building consensus, influencing stakeholders, and delivering results
• Develops and maintains standard operating procedures, playbooks, and documentation that scale with the team
• Leads cross‑functional response efforts during operational crises, ensuring rapid triage, coordination, and resolution
• Conducts thorough root‑cause analysis and drives corrective actions to prevent recurrence
• Maintains composure and clarity under pressure, guiding teams through ambiguity to resolution
• Partners effectively with internal teams and external stakeholders (vendors, partners, cross‑org collaborators)
• Communicates complex information clearly and concisely—both verbally and in writing—to audiences ranging from individual contributors to senior leadership
• Provides regular, structured status updates, executive summaries, and impact reports
• Facilitates cross‑functional meetings, workshops, and working sessions that drive decisions and outcomes
• Leverages data analytics to identify trends, measure impact, and surface actionable insights
• Builds and maintains dashboards, KPIs, and metrics frameworks to track project health and organizational performance
• Translates data into compelling narratives that influence priorities, resource allocation, and strategy
• Maintains deep familiarity with Client internal tools, systems, and platforms; evaluates, pilots, and scales AI‑powered tools and automation to reduce toil and improve outcomes
• Stays current on emerging technologies and proactively identifies opportunities for integration

• Bachelor's degree (B.S./B.A.) or equivalent combination of education and experience
• 5–8 years of program management, project management, or operational leadership experience
• Demonstrated ability to lead cross‑functional projects in fast‑paced, ambiguous environments
• Strong proficiency with project management tools and methodologies (Agile, Scrum, Waterfall, or hybrid)
• Exceptional written and verbal communication skills; able to articulate complex ideas clearly to diverse audiences
• Proven ability to prioritize effectively—filtering signal from noise to focus on the most impactful work
• Deep comfort with data analytics: able to query, interpret, and act on data to drive decisions
• Track record of driving automation, process improvement, or AI integration initiatives
• Self‑starter who is proactive, organized, and disciplined in managing competing priorities
• Demonstrated flexibility and adaptability in response to shifting conditions, environments, and organizational needs
• Strong interpersonal skills; builds trust and collaborates effectively across teams and with external partners
• Ability to effect change in complex organizations through influence, not just authority

• data analytics
• automation
• AI integration
• project management
• Agile
• Scrum
• Waterfall
• process optimization
• root‑cause analysis
• KPI development

• communication
• influence
• problem-solving
• prioritization
• flexibility
• adaptability
• collaboration
• leadership
• organization
• independent judgment

• Bachelor's degree
• project management certification