Business Operations Analyst 4

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Jul 15, 2026

Location:

Fremont, CA, US, 94538

Worker Category:
On-site Flex

The Business Development and Sales Operations (BDSO) organization supports Lam’s Global Customer Operations team by enabling customer success, profitable growth, and predictable business execution. Within BDSO, the Sales Systems and Digital Transformation teams deliver scalable CRM sales system capabilities, process improvements, data and reporting solutions, and user enablement that help global sales, account teams, product groups, and business leaders work more efficiently and make faster, better-informed decisions.

• Stakeholder Partnership: Partner with business, IT/GIS, vendors, Account Teams, Product Groups, Sales Operations, and BDSO stakeholders to clarify needs, manage dependencies, and align on priorities.
• CRM Sales System Delivery: Own and support CRM sales system enhancements from intake through launch, including requirements, design, testing, deployment, adoption, and post-launch support.
• Business Analysis: Document user stories, business requirements, acceptance criteria, process flows, data mappings, business rules, KPIs, and functional specifications.
• Process Improvement: Analyze current-state sales and operational processes, identify gaps, and drive simplification, standardization, scalability, and continuous improvement.
• Testing and Readiness: Plan and support UAT, test cases, defect triage, regression testing, release validation, go/no-go readiness, business sign-off, and hypercare.
• Data, Reporting, and Insights: Improve data quality, reporting, dashboards, and single-source-of-truth practices across CRM, Power BI, SAP CRM, Microsoft Dynamics, and related enterprise systems.
• Adoption and Change Management: Drive user adoption through training, communications, demos, user guides, onboarding, access management, and user support improvements.
• Project Coordination: Maintain project trackers, action item logs, decision records, status updates, open questions, and readiness checklists to keep delivery milestones on track.

Join Lam as a Business Operations Analyst, where you'll spearhead process improvement initiatives. With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.

• CRM and Sales Systems: Hands‑on experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM;
  Microsoft Dynamics experience is preferred.
• Business Analysis
  
  Skills:
  
  Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs…