Business Operations Program Manager

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Jul 27, 2026

Location:

Fremont, CA, US, 94538

Worker Category:
On-site Flex

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Join Lam as a Business Operations Analyst focused on Workmanship Quality, where you'll spearhead process improvement initiatives. With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.

In this role, you will serve as the program integrator and execution driver for Lam’s Workmanship Quality initiatives, directly supporting CSBG’s vision of delivering predictable performance, strong execution discipline, and customer confidence across the installed base. Your impact will be realized through improved cross‑functional alignment, clearly defined ownership, and consistent governance across regions and teams. By establishing program structure, managing milestones, and driving decisions and actions to closure, you will enable the organization to move from fragmented, reactive efforts to coordinated and scalable execution.

This role ensures Workmanship Quality initiatives translate into sustained operational improvements, predictable outcomes, and increased confidence in Lam’s ability to manage complexity at scale.

Own and evolve the end‑to‑end Workmanship Quality (WQ) operating model, from issue intake and logging through governance and closure, ensuring the right RCCA is identified and implemented effectively. Define clear interim and future‑state processes to ensure continuity during system‑of‑record transitions and eliminate reliance on ad‑hoc workarounds. Lead the interim system‑of‑record model (e.g., ETS access and governance) and partner cross‑functionally to align and finalize the future system‑of‑record decision, including cutover and handoff planning.

Establish clear accountability models, governance cadence, and escalation paths focused on systemic improvement and repeat prevention. Define and sustain outcome‑based KPIs measuring timeliness, effectiveness, recurrence, and severity, ensuring continuity across system transitions. Analyze WQ trends to identify systemic gaps and deliver executive‑ready insights, decision materials, and governance updates that drive consistent, repeatable improvements.

• Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years…