Sr. Mgr, Business Operations Mgmt

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Jul 15, 2026

Location:

Fremont, CA, US, 94538

Worker Category:
On-site Flex

The Business Development and Sales Operations (BDSO) organization supports Lam’s Global Customer Operations (GCO) team by enabling customer success, profitable growth, and predictable business execution.

Within BDSO, the Sales Systems and Digital Transformation teams deliver scalable CRM sales system capabilities, process improvements, data and reporting solutions, and user enablement that help global sales, account teams, product groups, and business leaders work more efficiently and make faster, better-informed decisions. You will be part of the BDSO exciting Digital's transformation team.

• Provide inputs for future state process/procedural improvements
  • Support and represent GCO/ BDSO's business units' needs to the broader team
  • Approve the to-be process flows, KPI, and organization to support the process flows
  • Support workstream + functional Lead to map persona journeys, use cases/requirements, test case scenarios to executable objectives
    • Review the design of personas, use cases, test case scenarios, documentation, and training materials
  • Support and/ or approve go no go decision
  • Approve data conversion was performed completely and accurately
  • Develop a good understanding of the new system and act as a subject matter expert post go live including training stakeholders and providing CIP roadmaps
  • Drive adoption and acts as a change agent for the operationalization of newly defined processes, procedures, workflows, and systems within the function
  • Support hyper care and change management teams with training and change-related activities

• Validate current state processes, procedures, standards, and business rules
  • Work cross-functionally to map current state processes, procedures, standards, and business rules
  • Drive continuous process improvements to help the operations scale in alignment with company strategy
  • Approve changes to business rules, processes, and policies
  • Assess data and confirm analysis results
• Establishe measurable goals that are aligned with Digital Transformation objectives
  • Support business priorities and dependencies to create the business roadmaps
  • Provide and validates business requirements and deliverables as they pertain to their area of expertise/workstream
  • Contribute to business process re-engineering, change management approach & engagement
  • Support the systems that will be implemented to support the processes

The candidate should

• Possess end‑to‑end process expertise in CPQ (Configure, Price, Quote) , CRM, and order to cash processes.
• Trusted representative and voice for the business unit in corporate settings
• Demonstrated customer‑centric change leadership capability
• Proficient at change communication with a global engagement mindset
• Bachelors / Masters with 10 years of industry experience with CRM platforms such as Microsoft Dynamics, Salesforce, or…