Senior Process Analyst

Senior Process Analyst

We are seeking a Senior Process Analyst with a strong Lean / Six Sigma or management consulting background to analyze, document, and optimize end-to-end Project Coordinator (PC) workflows across Edge PoP and Backbone/Optical deployments. The ideal candidate will conduct time-and-motion studies, capture undocumented institutional knowledge from subject matter experts (SMEs), and create implementation-ready automation specifications that engineering teams can execute directly.

Key Responsibilities

• Map end-to-end Project Coordinator (PC) workflows across assigned domains, producing current-state process flow diagrams and identifying automation opportunities.
• Conduct time-and-motion studies and workflow shadowing sessions to analyze tool usage, measure process efficiency, and establish baseline performance metrics.
• Collaborate with SMEs to capture undocumented institutional knowledge and convert tribal knowledge into structured, reviewable documentation.
• Develop build-ready automation specifications and hand them over to engineering teams, providing the foundational data required for automation development.
• Partner with engineering teams throughout the implementation phase to validate automation outputs against real-world workflows, resolve edge cases, and identify opportunities for Phase 2 intelligent (agentic) automation.

Project Deliverables

Phase Key Deliverables Expected Outcome Discover & Onboard Conduct PC shadowing sessions, complete time-and-motion studies, and document tool usage patterns. Establish baseline operational data and workflow metrics. Document Extract institutional knowledge, create current-state process flow diagrams, and identify automation gaps. Transform undocumented workflows into structured, standardized processes. Deliver Produce implementation-ready automation specifications and establish baseline efficiency metrics. Provide engineering with complete documentation required to begin automation development.

Support Validate engineering deliverables against real-world workflows, resolve edge cases, and identify Phase 2 automation opportunities. Ensure automation solutions accurately reflect operational processes and support future enhancements.

Required Qualifications

• Lean / Six Sigma certification (Green Belt, Black Belt, or equivalent) or a strong management consulting background.
• Experience with in Technology, Telecommunications, or Data Center Supply Chain environments, including network deployment, infrastructure build, or supply chain operations.
• Proven experience in process mapping, workflow analysis, and developing implementation-ready process documentation.
• Demonstrated ability to extract and document institutional knowledge from cross-functional stakeholders and SMEs.
• Excellent stakeholder management, communication, and documentation skills.
• Ability to work effectively in a fast-paced, client-facing environment with an on-site presence as required.

Preferred Skills

• Experience supporting automation or digital transformation initiatives.
• Familiarity with network infrastructure deployment, Edge PoP, Backbone, Optical Networks, or Data Center operations.
• Strong analytical, problem-solving, and process improvement skills with a focus on operational excellence.