Sr. Mgr, Business Operations Mgmt

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

Sr. Manager in Sales Operation
- North America, is a leadership role with a wide range of responsibilities accountable from long‑short range forecasting to final delivery execution. This role serves as the central point of coordination between regional sales team, manufacturing operations, and product groups to ensure that demands are accurately forecasted, orders properly configured, and final delivery to customers on time with zero defects. The ideal candidate is expected to provide leadership and accountability in forecasting, overall delivery execution, managing prioritization, customer and key stakeholders’ escalations, and frequent executive messaging/presentations.

• Leadership across many CFTs on daily activities is essential. Additional people‑management responsibility across regions may be required.
• Drive continuous improvements in business process and best practices at scale across the company and across geographies.
• Drive a culture of accountability, ownership, continuous improvement, and operational excellence.

• Strong experience in Sales Operations, Demand Planning, Supply Chain, or Manufacturing Operations in the semiconductor industry.
• Proven track record of delivering commitments in a complex, high‑mix, low‑volume environment.
• Deep understanding of execution metrics such as shipment delivery performance, forecast accuracy and stability, and configuration control and change management.
• Critical escalation management.
• Executive messaging and presentation.
• Experience driving cross‑functional execution across operations and supply chain teams.
• People‑management experience.

• Bachelor’s degree required; advanced degree preferred.
• Hands‑on knowledge in the semiconductor industry.
• Strong problem‑solving capability in fast‑paced execution environments.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status.

It is the Company’s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. "On-site Flex" you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.

"Virtual Flex" you’ll work 1‑2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.