Program​/Project Manager

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy.

We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value.

We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Aug 26, 2026

Location:

Fremont, CA, US, 94538

Worker Category:
On-site Flex

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As a Technical Program Manager, you will lead and evolve a portfolio of mission-critical programs supporting Lam’s Software Key systems and lifecycle management, MyLam’s Closed-Loop Accountability (CLA), and CCI governance alignment. In this single-threaded owner role, you will ensure that software entitlements, critical technical communications, and customer-facing information are delivered accurately, tracked effectively, and managed in compliance with enterprise policies. You will also provide the leadership needed to quickly assume ownership of existing global programs, maintain continuity, and drive strategic improvements.

• Lead end-to-end execution of cross-functional programs across Global Field Operations, Product Engineering, and Customer Support.
• Own program roadmaps, milestones, risks, and cross-functional alignment.
• Deliver structured program reviews, executive updates, and performance reporting.
• Govern software key lifecycle processes, including:
  • Feature enablement and release coordination
  • Change control (POA processes)
  • Cross-functional approvals and readiness
• Drive system modernization initiatives (e.g., cloud migration, platform upgrades, performance improvements).
• Own and drive execution of the MyLam Closed-Loop Accountability (CLA) system, including individual accountability as well as customer communication accountability.
• Ensure that critical technical product information is released, acknowledged, and tracked within the defined times, and to ensure global stakeholders adhere to escalation, compliance, and acknowledgement policies.
• Drive accountability through KPI monitoring, escalation management of non-compliance, quarterly business reviews, and executive reporting.
• Lean continuous improvement of MyLam workflows, reporting, process documentation, and policy alignment.
• Maintain and evolve process documentation and business requirements and workflow specifications.
• Deliver executive level reporting and program updates using data driven insights and recommendations with clarity and precision.
• Identify systemic gaps and implement process improvements, automation opportunities, and standardized best practices.

• Bachelor’s degree in supply chain, Operations Management, Business, Engineering, or related field with 12+ years of experience; or Master’s degree with 8+ years’ experience; or equivalent experience.
• 8+ years of related experience in project management or program management.
• Proven experience leading cross-functional…