Squash Professional
Listed on 2026-07-01
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Squash Professional
The Squash Professional is a non-exempt position whose primary responsibility is developing the squash program, including private lessons and group clinics relating to all facets of the game for men, ladies and juniors of all levels.
Our CultureOur unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
- Respect The Past
- Accept Responsibility
- Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person–we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious . We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
- Service Forward
- Ruthlessly Consistent
- Do the Right Thing
PRIMARY JOB FUNCTIONS
- Teaching lessons and clinics to adults and children
- Develop training plans for lessons and clinics
- Participating in squash leagues and tournaments
- Assisting with member events and promoting club programs
- Maintaining a clean, safe work environment
- Greeting members and guests throughout the property
- Understanding and anticipating the needs of our members; be attentive, listen carefully and follow through
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
- Minimum squash skills of 3.5
- Knowledge of or participant in US College Squash
- Experience providing private squash lessons/clinics for adults and children
- Ability to analyze needs, and motivate adults and children
- Excellent organizational and time management skills
- Self-motivated with the ability to take initiative and anticipate needs
- Exceptional customer service skills
- Confident coach and dependable team player
- Excellent verbal and written communication skills
- Professional appearance and friendly manner
- Proficient in a PC/Windows environment
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
- This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email.
- The location of the position changes frequently. However, extreme environmental conditions do not exist.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- It is necessary to adapt to a frequently changing environment.
- Sitting and standing is as needed.
- Use of hands to finger, handle or feel objects, tools or controls, and reach with hands and arms.
- Occasional lift and/ or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal…
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