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Senior Customer Service Representative
Job in
Fremont, Alameda County, California, 94536, USA
Listed on 2026-07-01
Listing for:
Cynet Systems
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Job Title
Job Overview:
Pay Range $20.50hr - $25.50hr
Requirement/Must Have:- High school diploma or GED required.
- 5-7 years of customer service related experience required.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.
- Strong verbal and written communication skills.
- Attention to detail.
- Customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Position Requirements
10+ Years
work experience
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