Guest Service Representative

Guest Service Representative

The Guest Service Representative provides a welcoming and professional first point of contact for patients, visitors, and other guests. The role supports a safe and positive experience by offering way finding assistance, managing guest access, and upholding established security procedures.

• High School Diploma or equivalent required
• 1-2 years college education preferred

Two or more years customer service experience required

• Basic computer skills required
• Word, Excel, Outlook, Epic, preferred

• Excellent communication skills, both in person and over the phone
• Ability to multitask with strong attention to detail
• Demonstrated ability to serve individuals of all ages and cultural backgrounds with patience, diplomacy, and respect
• Capacity to work efficiently with limited supervision while maintaining high standards
• Resourcefulness in meeting challenges and developing innovative approaches to enhance customer satisfaction
• Professionalism under pressure and in difficult or emotionally charged situations
• Strong critical thinking and problem-solving abilities