Customer Support Engineering – 10

Customer Support Engineering – 10

Our client, a Bio Tech company, is looking for a Customer Support Engineering – 10 for their Fremont, CA location.

• Perform a good first level analysis of non-conformances.
• Verify all suspect product and maintain product test equipment.
• Be the communication link between Customer Plant and Client.
• CSE will reside at customer facility.
• Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding.
• Conduct/coordinate initial 24 hour containment.
• Where required, coordinate additional containment.
• Be an integral part of the response teams.
• Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
• Provide/coordinate special event activity.
• Develop customer relationships in the plant to improve the product and maintain or increase the business.

• 6-10 years of related work experience.
• Training in computer applications.
• College degree with a major in Engineering.
• 10+ years of related work experience.
• Training in computer applications.
• College degree with a major in Engineering.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities