Customer Service Support II

Job Title: Customer Service Support II

Location: Fremont, CA

Employment Type: Contract

Industry: Semiconductor

Compensation: $27.96/hour

We're seeking a Customer Service Support II professional to serve as a key liaison between customers, internal teams, and operations. In this role, you'll support order management, customer inquiries, returns processing, production status tracking, and customer communications while ensuring a high level of service and responsiveness.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities, and providing exceptional customer support while partnering closely with manufacturing, supply chain, and operations teams.

• Work with a collaborative team supporting advanced technology products and customers.
• Gain exposure to manufacturing, supply chain, order management, and customer service operations.
• Play a critical role in maintaining customer satisfaction and supporting business success.
• Develop expertise in enterprise systems, production scheduling, and customer relationship management.

This role offers the opportunity to become a trusted resource for both customers and internal teams. You'll be at the center of communications, helping manage customer expectations, resolve issues, and ensure smooth order fulfillment and service operations.

• Respond to customer inquiries via phone, email, meetings, and other communication channels.
• Process customer orders, forms, applications, service requests, and documentation.
• Create and manage return material authorizations (RMAs), exchanges, and service-related tickets.
• Track and communicate order status, repair updates, delivery schedules, and inventory availability.
• Enter and maintain accurate information in MRP and business management systems.
• Coordinate with production, manufacturing, and other departments to obtain status updates and provide accurate customer commitments.
• Maintain customer records, pricing updates, return documentation, and service requests.
• Support process improvements and provide feedback to enhance customer service operations.
• Ensure customer satisfaction through timely and professional communication and issue resolution.

• 2+ years of experience in customer service, customer support, order management, inside sales support, account coordination, or related customer‑facing roles.
• 2+ years of experience communicating with customers through phone, email, virtual meetings, or other professional business channels.
• 1+ years of experience processing orders, RMAs, service requests, customer documentation, or account-related transactions.
• 1+ years of experience using ERP, MRP, CRM, or other business systems for data entry and order tracking.
• 1+ years of experience coordinating with manufacturing, operations, supply chain, or production teams to support customer requirements.

• Experience supporting customers within manufacturing, semiconductor, industrial, technology, or supply chain environments.
• Experience working with MRP, ERP, CRM, or order management systems.
• Strong problem‑solving and issue‑resolution skills.
• Ability to prioritize tasks and manage a high‑volume workload in a fast‑paced environment.
• Exceptional written and verbal communication skills.
• Strong attention to detail and data accuracy.
• Customer‑first mindset with a commitment to delivering a positive customer experience.
• Ability to quickly learn technical products and explain information clearly to customers and stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.

• Upon offer of employment, the individual will be subject to a background check.
• Overtime:
  May be required based on business needs.
• Lifting Requirements:
  Ability to perform standard office‑related physical requirements.
• Work Environment:
  Professional office environment with frequent interaction across departments and customer‑facing activities.
• Applicants for this position must be legally authorized to work in the United States. This position…