Inside Sales Customer Service Representative - 2nd Shift

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Join to apply for the Inside Sales Customer Service Representative - 2nd Shift role at Buckhead & Newport Meat and Seafood

Job Summary

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.

Job Summary

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.

FULLTIME ONSITE in FREMONT CA

Work Schedule:
Sunday - Thursday

Sunday – 11am-7:30pm

Monday-Thursday – 1pm-9:30pm

Responsibilities

• Identify customer and department needs and satisfy them effectively.
• Maintain and develop assigned customer base.
• Working knowledge of all products and categories to drive penetration of existing accounts.
• Cross-train and foster solid working relationships within department and with other departments.
• Input orders into computer system.
• Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
• Responsible for creating and maintaining necessary company and customer files.
• Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
• Support company sales and gross profit projections and goals as needed.
• Adhere to operational procedures.
• Attend meetings as scheduled.
• Work with sales team.
• Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
• Attends department sales meetings, as scheduled, and participates in other activities as requested.
• Working different days, hours and overtime may be needed occasionally.
• Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
• Perform other duties as required.

• High school diploma or general education degree (GED)

• One (1) year minimum experience in sales and/or customer service position preferred.
• Specialty food, specialty business, and/or culinary experience preferred.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Strong numeric and alpha-numeric data entry skills.
• Proven ability to communicate effectively in a positive manner both verbally and in writing.
• Attention to detail, accuracy, effectiveness, and efficiency.

• Pursues knowledge, education, training, and development opportunities.
• Shares expertise with others.
• Customer service to internal and external customers.
• Solicits internal and external customer feedback to improve service and processes.
• Responds to requests for service and assistance.
• Maintains confidentiality.
• Participates in meetings, presentations, and demonstrations.
• Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
• Communicates clearly and effectively through written, spoken, and other media.
• Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
• Contributes to building a positive team spirit.
• Follows policies and procedures.
• Supports the organization's goals and values.
• Uses time efficiently, prioritizes and plans work activities.
• Treats others with respect and consideration regardless of their status or position.
• Adheres to safety and security procedures.
• Reliable and timely attendance.
• Follows…