Cashier, Customer Service​/HelpDesk

Hope Services is seeking a compassionate Cashier to support our mission of empowering individuals with developmental disabilities. The Cashier will process payments for services, events, and donations, handle cash and electronic transactions, and maintain accurate records while providing warm, respectful customer service. This role also supports front-desk operations by answering questions, directing clients, and keeping the reception area organized. Ideal candidates are detail-oriented, reliable, and comfortable working in a client-centered, fast-paced nonprofit environment.

Responsibilities

• Provide friendly, accurate checkout service for clients, visitors, and staff using POS system
• Handle cash, credit, and electronic payments; balance cash drawer at beginning and end of shift
• Issue receipts, refunds, and resolve basic payment or billing questions
• Maintain cleanliness and organization of checkout area, lobby, and supply displays
• Answer basic questions about Hope Services programs and direct clients to appropriate staff
• Follow all cash-handling, confidentiality, and safety policies and procedures
• Assist with logging donations, service fees, or program-related payments as needed
• Collaborate with program and administrative staff to support smooth daily operations

Required Skills

• Point-of-sale (POS) operation
• Cash handling and reconciliation
• Customer service
• Basic math and accounting accuracy
• Credit/debit and electronic payments processing
• Data entry
• Recordkeeping and receipt management
• Front-desk and reception support
• Confidentiality and HIPAA awareness
• Basic computer skills (email, spreadsheets, databases)