MBA Pro+ Graduate Student Success Counselor

San Francisco Bay University (SFBU), an innovative, nonprofit, WASC-accredited university situated in the heart of Silicon Valley in Fremont, California, seeks a forward-thinking and experienced Graduate Student Success Counselor, working hand‑in‑hand with our proprietary AI technology to oversee the learning experiences of SFBU's MBA Pro+ students.

Students in the MBA Pro+ are guided through personalized and adaptive learning experiences in each course as they progress through real‑time interactive discussions with sophisticated and engaging faculty avatars in tandem with you, the Pro+ Student Success Counselor. The faculty avatars have Socratic discussions about key course concepts and case studies with each student and provide feedback and guidance for further study.

The virtual professors are responsive to students’ individual learning needs, preferences, and potential neurodivergence thereby providing truly personalized education with evidence‑based effective pedagogy.

The MBA Pro+ Graduate Student Success Counselor, reporting to the Assistant Provost for Academic Operations and Student Success, serves as a student success advocate for MBA Pro+ students by providing holistic advising, transition support, and proactive outreach throughout the student life cycle. The counselor supports student persistence, academic success, and timely degree completion by connecting students with academic resources and support services, monitoring student progress, and empowering students to take ownership of their educational journey.

This is a full‑time, exempt position under the Fair Labor Standards Act (FLSA).

• Bring humanity, empathy, care, and compassion to the MBA Pro+ learning experiences by building trusting relationships and guiding and encouraging students in their learning journey as they progress through Pro+ courses.
• Access, organize, and maintain academic and co‑curricular information for MBA Pro+ graduate students within assigned caseloads.
• Develop in‑depth knowledge of SFBU graduate degree programs, curricula, university policies, academic requirements, student support services, and campus resources.
• Cultivate collaborative relationships with academic and administrative departments to support student success initiatives.
• Leverage best practices to encourage student motivation, engagement, persistence, and retention in an online learning environment.
• Assess personal, social, and emotional concerns that may affect academic success and make referrals to appropriate campus or external resources as needed.
• Support MBA Pro+ graduate students through a successful transition to SFBU by connecting them with academic resources and support services, including tutoring, peer mentoring, workshops, and student success programming.
• Conduct ongoing virtual advising and student success coaching, with a minimum of 12 advising sessions per student throughout the MBA Pro+ program, while maintaining proactive communication and timely follow‑up to support persistence, academic success, and timely degree completion.
• Ensure accurate and timely recordkeeping by documenting advising sessions, student interactions, and academic progress within the appropriate student information system. Collaborate with faculty and staff to identify and address academic trends, concerns, and barriers affecting student performance and retention.
• Prepare reports and analyze student success data, trends, and outcomes to support institutional assessment, planning, and retention initiatives.
• Develop and implement student retention and engagement strategies, particularly for underrepresented or at‑risk student populations.
• Attend and facilitate meetings as needed, contributing updates, documenting action items, and supporting follow‑up efforts to advance student success and departmental priorities.
• Perform other duties as assigned.

• MBA/MS/MA from an accredited college or university in a related field is required. A Bachelor’s degree with at least six (6) years of progressively responsible experience in student support services may be considered.
• 3 to 5 years of progressively…