Sr. Director, NPI, Sustaining Tech Transfer Engineering

Position: Sr. Director, NPI, Sustaining, & Tech Transfer Engineering
The Sr. Director of New Product Introduction, Sustaining and Tech Transfer will lead the sustaining engineering function by driving cross-discipline product introduction roadmap from R&D to Commercialization, sustaining activities to improve the product quality, reliability and performance based on field feedback/findings and owns all product tech transfers between sites based on company strategic priorities and/or products acquired through an acquisition.

S/he will lead multiple engineering disciplines including electrical, mechanical, optical, fluidic engineering, firmware development, and systems engineering.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead multinational engineering teams to ensure end-to-end successful launch of new products, from R&D hardware assistance to full commercialization and field service. Assist R&D to bring complex new products to manufacturing and service readiness through product optimization and process development.

1. Product Lifecycle Management

* Ensure smooth transition from new product introduction (NPI) to sustaining phase.

* Support R&D on hardware project requests.

* Maintain product performance, reliability, and compliance throughout its lifecycle.

* Manage end-of-life (EOL) planning and execution.

2. Issue Resolution & Root Cause Analysis

* Lead cross-functional teams to resolve field issues, quality problems, and customer complaints.

* Drive root cause analysis and corrective actions for product failures or defects, leading to DOA (death on arrival), Failure at Installation, failure during warranty period, and failures during service period.

* Implement preventive measures to avoid recurrence, proactively identify other areas where lessons learned and solutions created can be applicable before a failure is experienced.

3. Cost Reduction & Value Engineering

* Identify opportunities for cost optimization without compromising quality or compliance.

* Support design changes for manufacturability, serviceability and supply chain efficiency.

* Support and deliver cost savings associated with Value Engineering category, built in operating budget.

4. Regulatory & Quality Compliance

* Ensure all sustaining activities meet regulatory requirements (FDA, ISO, CE, etc.).

* Maintain documentation and change control processes for audits and inspections.

5. Supplier & Component Management - OEM Development

* Manage component obsolescence and alternative sourcing to improve Supply Chain robustness and reliability.

* Collaborate with suppliers and supply chain teams for quality improvements and continuity of supply.

* Close collaboration with Strategic Sourcing team to develop second and third source for all A and B parts (plus major C parts)

* Identify opportunities for OEM products that can be offered to enhance/supplement/complement Cytek offerings (collaboration with Marketing and Platform teams), develop partnership in collaboration with Supply Chain, Strategic Sourcing and Legal teams (if and as needed).

6. Engineering Change Management & Tech Transfers

* Oversee Engineering Change Orders (ECOs) and ensure timely implementation.

* Validate changes through risk assessments and testing.

* Manage Tech Transfer projects from concept to planning to full execution. Tech transfers can be between Global Cytek sites and/or from Acquired entities to any of the Global Cytek facilities.

7. Customer & Field Support

* Provide technical support for service teams and customers.

* Analyze field data to identify trends and drive product improvements.

8. Cross-Functional Collaboration

* Develop strong partnerships with relevant companies and stakeholders to ensure fulfillment of Company needs.

* Create/reinforce interdisciplinary connections between technical leads and managers cross-functionally with R&D organization, software, supply chain, manufacturing, finance, quality, product platforms, service, field applications and other teams/functions in Cytek.

* Work closely with Quality, Regulatory, Manufacturing, and R&D teams.

* Act as the technical authority for sustaining products.

9. Continuous Improvement

* Implement Lean and Six Sigma methodologies for process and product improvements.

* Drive initiatives to enhance reliability, drive DOA (death on arrival) and warranty costs to zero occurrence levels.

10. Leadership & Project Management & Team Development

* Build and mentor a high-performing product sustaining, new product introduction and tech transfer disciplines/sections and engineering teams.

* Set priorities, define budget, resources and schedules, manage resources effectively and efficiently to ensure deliverables are met on schedule and within budget.

* Define budget, resources and schedule for each project/program implementation and provide concise status updates.

* Improve engineering organization capabilities through formal training programs on engineering disciplines including ESDA (Engineering Statistics and Data Analysis).

* Lead the team to ensure that career paths are outlined and skills are enhanced.

REQUIREMENTS &…