Director, NPI, Sustaining & TT Eng

The Director of New Product Introduction, Sustaining and Tech Transfer will lead the sustaining engineering function by driving the cross‑discipline product introduction roadmap from R&D to commercialization, sustaining activities to improve product quality, reliability, and performance based on field feedback, and owning all product tech transfers between sites based on company strategic priorities and/or products acquired through an acquisition. S/he will lead multiple engineering disciplines, including electrical, mechanical, optical, fluidic engineering, firmware development, and systems engineering.

• Lead multinational engineering teams to ensure end‑to‑end successful launch of new products, from R&D hardware assistance to full commercialization and field service; assist R&D in bringing complex new products to manufacturing and service readiness through product optimization and process development.

• Ensure smooth transition from new product introduction (NPI) to sustaining phase.
• Support R&D on hardware project requests.
• Maintain product performance, reliability, and compliance throughout its lifecycle.
• Manage end‑of‑life (EOL) planning and execution.

• Lead cross‑functional teams to resolve field issues, quality problems, and customer complaints.
• Drive root cause analysis and corrective actions for product failures or defects, including DOA (death on arrival), failure at installation, failure during warranty period, and failure during service period.
• Implement preventive measures to avoid recurrence and proactively identify other areas where lessons learned and solutions created can be applied before a failure is experienced.

• Identify opportunities for cost optimization without compromising quality or compliance.
• Support design changes for manufacturability, serviceability, and supply chain efficiency.
• Support and deliver cost savings associated with the Value Engineering category, built into the operating budget.

• Ensure all sustaining activities meet regulatory requirements (FDA, ISO, CE, etc.).
• Maintain documentation and change control processes for audits and inspections.

• Manage component obsolescence and alternative sourcing to improve supply‑chain robustness and reliability.
• Collaborate with suppliers and supply‑chain teams for quality improvements and continuity of supply.
• Close collaboration with the Strategic Sourcing team to develop second and third sources for all A and B parts (plus major C parts).
• Identify opportunities for OEM products that can be offered to enhance, supplement, or complement Cytek offerings; develop partnerships in collaboration with Supply Chain, Strategic Sourcing, and Legal teams as needed.

• Oversee Engineering Change Orders (ECOs) and ensure timely implementation.
• Validate changes through risk assessments and testing.
• Manage tech transfer projects from concept to planning to full execution, including transfers between Global Cytek sites and/or from acquired entities to any of the Global Cytek facilities.

• Provide technical support for service teams and customers.
• Analyze field data to identify trends and drive product improvements.

• Develop strong partnerships with relevant companies and stakeholders to ensure fulfillment of the company's needs.
• Create and reinforce interdisciplinary connections between technical leads and managers cross‑functionally with R&D organization, software, supply chain, manufacturing, finance, quality, product platforms, service, field applications, and other teams/functions in Cytek.
• Work closely with Quality, Regulatory, Manufacturing, and R&D teams.
• Act as the technical authority for sustaining products.

• Implement Lean and Six Sigma methodologies for process and product improvements.
• Drive initiatives to enhance reliability, reduce DOA, and bring warranty costs to zero‑occurrence levels.