Technical Account Manager

The Technical Account Manager serves as the primary liaison between Biz Link and key customers, including cloud service providers, data centers, large OEMs, and ODMs. This role is responsible for driving sales growth, developing and maintaining strong customer relationships, and coordinating cross-functional teams to deliver tailored technical and business solutions. The Technical Account Manager integrates technical expertise with business acumen to support the sales cycle, identify and capture new business opportunities, and ensure customer satisfaction through effective communication, problem resolution, and strategic account management.

• Grow aggregate sales with CSPs (Cloud Services Provider), Cloud Data Centers, large OEMs, ODMs, and achieve the annual budget.
• Build, sustain, and nurture strong customer relationships across sourcing, engineering, and operations in cloud data centers, 5G, high power, and high speed communications.
• Manage the overall relationship and coordinate efficient and effective communications - be the focal point with the customers and Biz Link.
• Integrate, coordinate, and drive sales activities across Biz Link business groups and CSPs (Cloud Services Provider), Cloud Data Centers, large OEMs, and ODM sites.
• Identify, coordinate, integrate, and capture new and existing business opportunities (design wins, new programs & share gains).
• Develop and implement sales plan and growth strategy for territory and customers.
• Support technical aspects of the sales cycle, including marketing support for the development and implementation of Biz Link products.
• Resolve problems and drive improvement activities to achieve and sustain an "excellent" customer scorecard rating.
• Drive sales growth through the maximization of resources and execution of market segment strategies.
• Forecast business levels, analyze trends, and coordinate support and service levels with manufacturing teams.
• Maintains and drives trending knowledge of products, competitors, technology, and customers in the data center product market and assigned supplier product market.

• Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineering, or Mechanical Engineering.
• Technology discipline preferred.
• Over 3 years of experience in the interconnect industry, ideally in sales or engineering.
• Strong communication and interpersonal skills.
• Experience with project management and forecasting.
• Highly motivated to learn.
• Travel may be required for up to 25% of the time.