Director, NPI, Sustaining & TT Eng

The Director of New Product Introduction, Sustaining and Tech Transfer will lead the sustaining engineering function by driving cross-discipline product introduction roadmap from R&D to Commercialization, sustaining activities to improve the product quality, reliability and performance based on field feedback/findings, and owns all product tech transfers between sites based on company strategic priorities and/or products acquired through an acquisition. S/he will lead multiple engineering disciplines, including electrical, mechanical, optical, fluidic engineering, firmware development, and systems engineering.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to satisfactorily meet the essential duties and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Lead multinational engineering teams to ensure end-to-end successful launch of new products, from R&D hardware assistance to full commercialization and field service. Assist R&D to bring complex new products to manufacturing and service readiness through product optimization and process development.

Product Lifecycle Management

* Ensures smooth transition from new product introduction (NPI) to sustaining phase.

* Support R&D on hardware project requests.

* Maintain product performance, reliability, and compliance throughout its lifecycle.

* Manage end-of-life (EOL) planning and execution.

Issue Resolution & Root Cause Analysis

* Lead cross-functional teams to resolve field issues, quality problems, and customer complaints.

* Drive root cause analysis and corrective actions for product failures or defects, leading to DOA (death on arrival), Failure at Installation, failure during warranty period, and failures during service period.

* Implement preventive measures to avoid recurrence, proactively identify other areas where lessons learned and solutions created can be applicable before a failure is experienced.

Cost Reduction & Value Engineering

* Identify opportunities for cost optimization without compromising quality or compliance.

* Support design changes for manufacturability, serviceability, and supply chain efficiency.

* Support and deliver cost savings associated with the Value Engineering category, built into the operating budget.

Regulatory & Quality Compliance

* Ensure all sustaining activities meet regulatory requirements (FDA, ISO, CE, etc.).

* Maintain documentation and change control processes for audits and inspections.

Supplier & Component Management - OEM Development

* Manage component obsolescence and alternative sourcing to improve Supply Chain robustness and reliability.

* Collaborate with suppliers and supply chain teams for quality improvements and continuity of supply.

* Close collaboration with the Strategic Sourcing team to develop second and third sources for all A and B parts (plus major C parts)

* Identify opportunities for OEM products that can be offered to enhance/supplement/complement Cytek offerings (collaboration with Marketing and Platform teams), develop a partnership in collaboration with Supply Chain, Strategic Sourcing, and Legal teams (if and as needed).

Engineering Change Management & Tech Transfers

* Oversee Engineering Change Orders (ECOs) and ensure timely implementation.

* Validate changes through risk assessments and testing.

* Manage Tech Transfer projects from concept to planning to full execution. Tech transfers can be between Global Cytek sites and/or from Acquired entities to any of the Global Cytek facilities.

Customer & Field Support

* Provide technical support for service teams and customers.

* Analyze field data to identify trends and drive product improvements.

Cross-Functional Collaboration

* Develop strong partnerships with relevant companies and stakeholders to ensure fulfillment of the company's needs.

* Create/reinforce interdisciplinary connections between technical leads and managers cross-functionally with R&D organization, software, supply chain, manufacturing, finance, quality, product platforms, service, field applications, and other teams/functions in Cytek.

* Work closely with Quality, Regulatory, Manufacturing, and R&D teams.

* Act as the technical authority for sustaining products.

Continuous Improvement

* Implement Lean and Six Sigma methodologies for process and product improvements.

* Drive initiatives to enhance reliability, drive DOA (death on arrival), and warranty costs to zero occurrence levels.

Leadership & Project Management & Team Development

* Build and mentor high-performing products, sustaining, new product introduction, and tech transfer disciplines/sections, and engineering teams.

* Set priorities, define budget, resources, and schedules, manage resources effectively and efficiently to ensure deliverables are met on schedule and within budget.

* Define budget, resources and schedule for each project/program implementation and provide concise status updates.

* Improve engineering…