Bay Club Associate

GENERAL SUMMARY

The Operations Associate contributes to overall club success by assisting in a variety of roles throughout the club. They provide the highest level of member service, maintain club cleanliness, and consistently demonstrate a positive and professional attitude. The role enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

• Greet members and guests upon arrival.
• Check membership status and verify membership.
• Ensure guests complete a Guest Registration Waiver and pay applicable fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding club programming and facilities.
• Deliver an exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow‑through and response.
• Provide membership sales team with guest/prospect lead contact information.

• Operate cash register.
• Process payments.
• Manage and balance cash drawer each shift.
• Perform opening and/or closing duties as required.
• Answer and transfer phone calls.

• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register and process payments through cash or credit card handling or member account charges.
• Perform café opening and/or closing duties as required.
• Maintain a clean, safe work environment according to state and local food safety standards.
• Hold State Food Handler Certification and Responsible Beverage Service certification (if serving alcohol).

• Greet members and guests upon arrival to the pool area.
• Act as a host in the designated area or event space.
• Work with the F&B team to offer food and drinks from designated outlets and support kitchen operations.
• Offer seating, make members/guests comfortable, and provide a tour of pool deck amenities.
• Communicate and book appointments for programs and events.
• Provide information regarding club programming and facility updates.
• Assist with maintaining refreshment stations and towel operations.

• Warmly greet members with a smile.
• Check members and guests in by verifying membership.
• Audit cars parked in the garage when necessary.
• Perform opening and/or closing duties as required.

• Assist in maintaining cleanliness and stock levels across the club, primarily focused on the sports desk, locker rooms, lobby, fitness areas, pool deck, and surrounding areas.
• Perform detail cleaning and preventive maintenance such as restocking towel shelves, emptying and wiping down trash cans, disinfecting and cleaning toilets and showers, cleaning vanity mirrors and top lights, vacuuming carpets, mopping floors, and dry mopping wet areas.
• Restock vanity supplies and replenish inventory and janitorial products.
• Maintain a clean, safe work environment.
• Assist with laundry functions, including collecting, washing, drying, and folding towels.

• Communicate timely and follow‑up as appropriate.
• Participate actively in required events, programs, meetings, and trainings.

• Flexibility in work schedule; may require day and evening shifts, weekends, and holidays.

To perform this job successfully, an individual must be able to carry out each primary job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of company policies.
• Written comprehension and expression: ability to read, understand, and communicate information and ideas in writing so others will understand.
• Oral comprehension and expression: ability to understand and communicate so others can understand ideas and information.
• Computer skill: ability to utilize club software programs and email communication software, such as Microsoft Outlook.