Birthday Party Captain - Fremont

Birthday Party Captain

The Birthday Party Captain, acting under the direction of the Party Coordinator and in tandem with department Managers, is the head of individual birthday parties. Party Captains will facilitate a memorable and great party atmosphere for the attendees by setting up the party, greeting guests, playing games, serving food, giving skating lessons, and taking down parties. The Captain has the duty to insure each birthday child, family and participants have a memorable and unique experience while visiting Sharks Ice.

Shifts are primarily weekends

Party Preparation:

• Follows details/script of the party agenda given by the Party Coordinator during pre-party briefing.
• Confirm food orders, party scheduling and public session programming with Party Coordinator.
• Sets up table decorations and party favors.
• Assist in any area of preparation when needed.

Party Execution:

• Ensures party areas are clean and prepared in a timely manner before, during and after the party.
• Greets parents, birthday person & children when they arrive. Shows family where their party will be held and explains timeline.
• Fits and ties skates for party participants.
• Give off ice and on ice verbal instructions according to party agenda.
• Plans and executes several birthday games to take place both on and off the ice, as well as the party area according to party agenda.
• Coordinate birthday group in a manner during the party ensuring everyone participate in all the scheduled activities with special attention given to the birthday child.
• Ensure the party contact settles any remaining portion of their bill.
• Ensure party rooms are cleaned and all tables and chairs are put away. This includes continuous clearing of the plates, cups, table wear and garbage during the party.
• Cleans up after party.
• Ensures the highest level of customer service (i.e. record gift list, offer to take photos etc.)
• Ability to work in a team of Party Captains with direction from the Party Coordinator to ensure an enjoyable and cohesive party experience.
• Complete other duties as assigned

Physical Requirements:

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
• May be required to travel to other company locations
• May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

Job Qualifications:

• Must be a proficient ice skater.
• Team-work oriented.
• Some experience in recreation, child care, or education is preferred.
• Must be able to successfully perform the essential functions of this job that are physically demanding.
• Required to work weekends
• Ability to possess dependable transportation.
• Must be able to stand for long periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to work in a cold environment.

What We Offer:

• Hourly rate $17.00
• Employee referral bonus of $200 for every friend hired!
• Free employee parking
• 30% discount in the Sharks Pro Shop
• Fun environment
• Food and beverage discount at SAP Center, TechCU Arena, and Stanley's
• Free Barracuda tickets for most games
• Free ice skating at Sharks Ice (San Jose, Fremont, and Oakland)

This position is not eligible for U.S. work authorization sponsorship.