Night Auditor & Hotel Operations

Position Summary

Complete end‑of‑day activities including posting charges to accounts, running night audit backup, and rolling the date.

• Process all payment types (room charges, cash, checks, debit, or credit).
• Process adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges.
• Print contingency lists to have a record of all guests in case of emergency.
• Sell a room or accommodation to guests without reservations based on availability.
• Operate the telephone switchboard station, process requests for wake‑up calls, and advise guests of any messages.
• Complete the Room Rate Variance Report.
• Process all guest check‑ins and assign rooms.
• Activate or reissue room keys using an electronic key machine.
• Count the bank at the end of the shift and secure it.
• Balance and drop receipts according to Accounting specifications.
• Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.

Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Use clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support the team to reach common goals. Comply with quality assurance expectations and standards.

Physical requirements:

Move, lift, carry, push, pull, and place objects weighing no more than 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time during the entire work shift. Perform other reasonable job duties as requested by supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  Less than 1 year of related work experience.
• Supervisory
  
  Experience:
  
  No supervisory experience.
• License or Certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International considers qualified applicants with criminal histories consistent with applicable federal, state and local law.