Senior Technical Product Manager

Overview:

Join an iconic brand that is redefining the pick‑up truck and rugged SUV marketplace. As Senior Technical Product Manager, you will lead the execution of Scout’s in‑house digital ecosystem for Repair and Service, enabling seamless creation, management, and delivery of workshop content such as repair procedures and technical documentation, along with service‑related tools and interfaces. This strategic and technical role bridges engineering, product management, and Aftersales business to deliver scalable solutions that improve repair accuracy, technician efficiency, and service throughput.

What You’ll Do

Define and Lead Strategy

• Execute on the product vision, strategy, and roadmap for Scout’s Service Information platform, ensuring alignment with business goals and stakeholder needs across Aftersales Business, Vehicle Engineering, and Volkswagen Group partners.

Service‑Centric Problem Solving

• Solve operational challenges related to service documentation, technician guidance, and content delivery by enhancing workflows for repair code creation, workshop media generation, and service information access.

Lead Product Development

• Drive the development roadmap for Scout’s integrated service content and repair management systems, ensuring they support scalable creation, editing, and delivery of workshop materials.
• Oversee modernization of legacy data formats (e.g., XML), enabling transformation into newer, more flexible structures while maintaining compatibility for external system integration and data exchange.
• Collaborate with engineering and content teams to build intuitive interfaces for workshop users and backend tools for content authors, ensuring seamless integration with internal and external platforms.
• Ensure product requirements are clearly captured and translated into effective technology solutions, including backend integration with Volkswagen Group systems.

Stakeholder Relationships

• Serve as a trusted advisor to internal and external partners, translating requirements into scalable product features that improve technician experience and service efficiency.
• Coordinate with Volkswagen Group for alignment on service standards, content formats, and tool compatibility across a complex system landscape.

Operationalize Products

• Lead the rollout of service content platforms across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring.
• Support development of workshop media tools for creating and displaying key service documentation types, including:
  • Service Procedures
  • Articles, Technical Bulletins Recalls and Campaigns
  • Maintenance and Labor Standards
  • Tooling, Wiring, and Equipment Information
  • Consumer‑Facing Manuals and Guides

Drive Technical Excellence

• Collaborate closely with software engineering to ensure scalable, efficient, and secure service content solutions.
• Leverage expertise in system architecture, APIs, and data integration to support technical decisions across content creation workflows and service interfaces.

Measure Success

• Define KPIs and success metrics for service accuracy, content usability, technician engagement, and integration performance.
• Use data and user feedback to drive product improvements that enhance service operations and workshop outcomes.

Location & Travel Expectations
:

• This role may be based out of the Scout Motors location in Fremont, California, Charlotte, North Carolina or Remote.
• The responsibilities of this role may require 4-5 days per week attendance in office with in-person meetings and events regularly.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast‑paced, high‑growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

Experience

• 8+ years of product management experience, with a strong emphasis on technical platforms and…