Customer Engagement Manager

Responsibilities

• Lead customer engagements from discovery to realisation of value.
• Translate complex application landscapes into actionable insight and clarity.
• Partner with IT and business stakeholders to drive portfolio transformation and modernization initiatives.
• Feed customer insights back into Axiarete’s product evolution and roadmap.

• 5–10 years of experience in consulting, enterprise transformation, or technology delivery.
• Strong problem-solving, client-leadership, and executive-communication skills.
• Comfortable leading technical discussions with architects and engineers related to cloud environments, data ingestion, and system integrations, with the ability to translate technical detail into business impact for executive audiences.
• Experienced partnering closely with engineering teams during implementations, validating technical assumptions, troubleshooting issues, and ensuring data quality and platform readiness for end users.
• Bring a strong strategy and value-realization mindset, with the ability to synthesize platform insights into clear recommendations, business cases, and executive narratives that drive measurable client outcomes.
• Thrive in fast-moving, high-context environments where your work drives visible impact.