Service Delivery Manager; SDM

Qualification

• 8-10 years of IT infrastructure Project/Delivery management/coordination experience.
• Good knowledge/work experience in IT Network infrastructure deployment (Router, Switches, firewall, wireless etc.)
• Good in Communication, presentation, interpersonal skills and Stakeholder engagement.
• ITIL, PMP, and Six Sigma certification will be preferred.
• Bachelors in information technology or equivalent.
• Cloud technology, CCNA, JNCIA certification or equivalent will be preferred.

• Experience in solution design and implementation in Infrastructure and Networking domains.
• Provide Project/Delivery Management services for Network deployments, including
  • Resource planning.
  • Task allocation and planning.
  • Regular project tracking and updates.
• Manage project schedules, identifying risks and clearly communicating them to project stakeholders.
• Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners.
• Report project analysis using dashboards, reports, and decks.
• Prepare and update documents like SOP, MOP, Swim line Process Diagram, etc.
• Asset management.
• Forward and reverse logistics (RMA/Returns).
• Enterprise infrastructure project planning, release management and help desk.
• Vendor compliance management & program governance via KPI metrics.
• Strategy and synergy - identify the right resource & new delivery methodology.
• Adhere to ITIL standards and establish & implement effective programs and processes.

• Build a strong relationship with customer and other stakeholders
• Best practices, work instructions, processes, tools, & ensuring high quality and timely deliveries.
• Project performance assessment, audits, deployment/implementation projects
• Strong analytical skills and coordination with cross-functional teams.
• Project forecast, Planning, and effectively managing project team for a successful project delivery with the highest customer satisfaction
• Manage a large team to provide single point ownership for the service delivery in the areas of infrastructure delivery management Services.
• People, performance, & vendor management.
• Oversee the safety of the team and implement safe working environments & practices.
• Work at the customer site and Flexibility working in hours.
• Work on new projects, RFP, SOW, Transition, and Go-Live support.