Technical Program Manager

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As a Technical Program Manager, you will play a critical role in driving the development and productization of advanced software solutions that power Lam’s global Service Business. You will lead cross‑functional teams to deliver high quality, scalable products while shaping the long‑term systems architecture that supports engineers, the field and customers worldwide.

• Lead complex, multidisciplinary software programs from concept through global deployment
• Actively listen, participate, and lead project team activities to promote collaboration and high performance
• Take ownership of assigned tasks, implementing and participating in corrective actions to ensure timely closure; make appropriate decisions within scope and elevate when necessary
• Drive end‑to‑end program planning and execution, including roadmap delivery, scheduling, risk management, and cross‑functional issue resolution across global teams
• Influence and align senior stakeholders across product, engineering, business development, marketing, and field organizations to achieve cohesive decision making and successful program outcomes
• Manage feature pipelines and evaluate progress, quality, and release readiness across project and program tiers
• Own and evolve scalable business systems, software integrations, and process architecture
• Deliver executive level reporting, communications, and program updates with clarity and precision
• Champion operational excellence through improved processes, metrics, and best practices
• Perform deep analysis, generate insights, and present data‑driven recommendations to leadership
• Drive adoption and continuous improvement of Agile/SAFe methodologies to enhance delivery efficiency and team alignment
• Serve as a champion for customer and engineer experience, ensuring products and systems deliver measurable value and global impact

• Bachelor’s degree with 12+ years of experience, or Master’s degree with 8+ years of experience, or PhD with 5+ years of experience, or equivalent industry experience
• 12+ years of experience in technical program management, continuous improvement, or related technical leadership roles
• Ability to travel up to 10% to engage with field users and understand customer and engineering requirements
• Demonstrated ability to make effective decisions that drive successful implementation of technical, process, or operational changes
• Strong understanding of business process development, process controls, and mapping work item execution to organizational objectives
• Required tool proficiency:
  Jira, Confluence, Workboard or equivalent Agile and OKR platforms

• Experience or domain knowledge in semiconductor fabrication, equipment operations, or related high‑tech industries
• Strong understanding of program management methodologies and experience with Product Development & Release (PDR) processes
• Relevant project/program management certifications such as PMP, CAPM, or Scrum Master
• Familiarity with OKR (Objectives and Key Results) frameworks for alignment and execution
• Experience with Lean Six Sigma methodologies;
  Green Belt or Black Belt certification is a plus
• Hands‑on experience with Agile and/or Waterfall delivery methodologies
• Proficiency with program and project management tools such as MS Project, Quick Base, Office Timeline, or equivalent platforms
• Experience with organizational change management and adoption methodologies is a plus
• Demonstrated ability to champion field needs and drive alignment between customer‑facing teams and internal organizations

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the…