Senior IT Infrastructure Specialist

The Senior IT infrastructure specialist is a core position that blends technical depth with strategic leadership. This role is responsible for constructing, maintaining, and protecting the organization's technological backbone. Beyond ensuring the stability of physical facilities and digital networks, the position is tasked with leading the IT department toward automation and ensuring that local operations remain in high alignment with the global strategies of the Taiwan Headquarters.

• Conduct a comprehensive audit and review of the existing IT infrastructure – including Data Center facilities, Servers, Storage, Backup systems, Networking, Telecommunications, Monitoring tools, and Antivirus/Security frameworks.
• Gap Analysis:
  Identify pain points, bottlenecks, and vulnerabilities within the current environment.
• Technology Evaluation:
  Research and evaluate cutting‑edge IT technologies and market trends (such as AI‑driven operations, Hybrid‑Cloud, or SD‑WAN) to address identified issues.
• Strategic
  
  Roadmap:
  
  Develop and present a comprehensive improvement proposal, outlining scalable solutions to enhance system reliability, performance, and security.

• Project Progress Tracking:
  Submit a detailed weekly report summarizing the status of all active infrastructure projects (e.g., Office expansions, Server upgrades, AI integration). Highlight key milestones achieved, upcoming deadlines, and potential risks or blockers.
• IT Service Level Agreement (SLA) Monitoring:
  Provide a comprehensive overview of performance metrics across all IT Services. This includes system uptime, network availability, and incident response/resolution times, ensuring all services meet or exceed the agreed‑upon SLAs weekly.
• Workload Allocation:
  Document and analyze the distribution of man‑hours weekly.

• Define and manage the IT budget, ensuring cost‑effective use of resources and alignment with strategic priorities.
• Oversee the design, implementation, and maintenance of the organization’s IT infrastructure, including servers, networks, telecom, storage, cyber security and hardware.
• Ensure high availability, reliability, and scalability of IT systems to support business operations.
• Implement best practices for IT operations management, including monitoring, incident management, and disaster recovery.
• Coordinate with business units to understand their needs and deliver IT solutions that enhance productivity and efficiency.
• Provide advanced technical support and troubleshooting for complex issues escalated from the IT team.
• Participate in an on‑call rotation, including occasional weekend support (typically 1–2 times per month), to ensure system availability and timely issue resolution. Compensatory time off is provided.

• Develop and enforce IT security policies and procedures to protect the organization from cyber threats and data breaches.
• Ensure compliance with relevant regulations, standards, and best practices in cybersecurity and data protection.

• Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and within budget.
• Utilize project management methodologies to manage project life cycles and deliverables.
• Coordinate with stakeholders to ensure alignment of project objectives and successful implementation of IT solutions.
• Manage relationships with external vendors, service providers, and consultants to ensure quality delivery of IT services and solutions.
• Evaluate vendor proposals, negotiate contracts, and monitor vendor performance against SLAs and contractual obligations.

• In‑depth understanding of infrastructure specialist, including networks, servers, storage, and cloud technologies.
• Enterprise Infrastructure:
  Deep understanding of server‑side architecture, including Windows Server (2016 through 2025), Active Directory (AD), Group Policy Objects (GPOs), and DNS/DHCP.
• Virtualization & Storage:
  Extensive knowledge of VMware vSphere or Microsoft Hyper‑V, and high‑performance storage…