JDE Application Support Engineer

Job Description

We are looking for a Junior JDE Application Support Engineer for one of our customers in the manufacturing industry to provide technical assistance for JD Edwards Enterprise One, troubleshooting issues within the manufacturing modules.

This includes Level 2 and Level 3 application support for users, onboarding and offboarding users, diagnosing and resolving problems, collaborating with other teams, and assisting with application updates and documentation. The role would also involve helping to maintain system performance, analyzing application logs, and ensuring customer satisfaction through timely issue resolution.

• Provide application support by handling and resolving incidents and problems with the JDE application, particularly in manufacturing modules.
• Log, track, and elevate tickets, ensuring issues are resolved within SLAs.
• Perform root cause analysis for recurring issues and contribute to permanent fixes as part of Problem Management.
• Assist with software patches, updates, and deployments, and support testing and QA processes.
• Handle user onboarding and offboarding tickets for JDE.
• Work with cross‑functional teams, including development and business users, to understand requirements and address system problems.
• Create and maintain documentation for troubleshooting steps, technical specifications, and processes.
• Analyze application logs and system performance statistics to identify and resolve performance bottlenecks.
• Develop, test, and deploy customizations for manufacturing‑specific JDE modules such as Work Order Processing and Shop Floor Management.
• Troubleshoot and resolve issues in production, such as those related to work orders, inventory, or bill of materials (BOMs).
• Collaborate with business analysts to understand manufacturing needs and help prepare technical specifications and design documents.
• Work closely with senior developers and other team members to ensure JDE solutions align with business requirements and best practices.
• Support design and execution of various tests, including unit testing, UAT, and integration testing.
• Contribute to the creation and maintenance of technical documentation for system designs, processes, and procedures.
• Assist with data migration and integration tasks between JDE and other enterprise systems such as MES.

• A bachelor’s degree in a related field such as computer science, information technology, or engineering.
• 1–3 years of experience and familiarity with JD Edwards Enterprise One; familiarity with manufacturing modules is a plus.
• Familiarity with PL/SQL.
• Excellent analytical and problem‑solving skills to identify root causes and fix issues.
• Strong verbal and written communication skills to collaborate with technical and non‑technical stakeholders.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Experience with troubleshooting, root cause analysis, and implementing solutions.
• Knowledge of software support methodologies and bug‑tracking tools.