Software Product Support Engineer

The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

As a Software Engineer at Lam in the Product Support group, you will be at the forefront of delivering customer-ready software by serving as a critical bridge between the field and other engineering teams. Through deep technical troubleshooting, hands-on validation in the lab, simulator testing, and close collaboration with cross-functional engineering teams, you will ensure software readiness, resolve complex customer issues, and support new product and feature introductions at customer sites across products and platforms.

In this role, you will make a meaningful impact across Lam’s global installed base and product portfolio by delivering high-quality outcomes where it matters most- at the customer.

• Support and manage customer-facing software activities for Lam Etch and Deposition products and associated software applications, including escalation management, upgrades, patch creation and testing, and maintenance of install base health at customer sites.
• Investigate, troubleshoot, debug, and resolve software and system-level issues by analyzing logs, reviewing code where needed, and collaborating with cross-functional engineering teams to identify root causes and drive issues to closure.
• Partner with development, program management, and cross-functional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.
• Validate new products, features, and fixes by creating and executing test plans, performing hands-on validation on tools, and documenting results to ensure customer readiness.
• Participate in technical and program reviews including Concept & Feasibility (C&F), FMEA, Alpha/Beta Readiness, design reviews, and escalation reviews, providing technical input and readiness assessments.
• Collaborate across cross-functional teams to ensure timely issue resolution and continuous improvement in software quality.
• Drive effective customer communication by creating customer-facing documentation and notification packages related to software fixes, upgrades, and feature introductions.
• May visit customer sites to provide hands-on software support and validation; travel up to ~15% may be required.

• Bachelor’s degree in computer engineering, electronics, mechanical engineering with 5+ years of experience; or Master’s degree with 3+ years’ experience; or equivalent experience.
• Strong experience in software troubleshooting, debugging and root cause analysis in complex systems, including analysis of logs and system behavior.
• Experience in customer-facing software deployments like software upgrades or issue resolutions.
• Working knowledge of software development fundamentals, including the ability to review and understand code to identify issues and validate fixes.
• Strong written and verbal communication skills to support customer-facing documentation, technical reviews and effective collaboration with cross-functional engineering teams.

• Prior experience with semiconductor capital equipment, industrial automation.
• Familiarity with distributed or embedded control systems and software that interface closely with hardware.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy,…