Fabric Support Lead

Key Responsibilities

• Provide advanced technical support for Microsoft Fabric customers across different service components (Data Engineering, Data Science, Data Warehousing, etc.)
• Own the onboarding process, helping the business and engineering teams set up and deploy their use cases on the Microsoft Fabric environment.
• Diagnose and troubleshoot issues related to data integration, pipeline management, applications, Power BI integration, and other fabric components.
• Identify and elevate critical issues to relevant teams and ensure timely resolution.
• Own and perform performance tuning, optimization, and technical enhancements for the Microsoft Fabric solutions.
• Act as a subject matter expert (SME) on Microsoft Fabric and provide consultation to the customer/engineering team on how to best utilize the platform.
• Advise on architectural best practices, implementation strategies, and integration solutions.
• Conduct troubleshooting and deep-dive analyses of data workflows and advise on optimizations.
• Collaborate closely with internal teams (engineering/platform/etc.) to report bugs, request enhancements, and relay feedback to improve the product.
• Contribute to documentation, knowledge bases, and technical articles to ensure the team has access to the latest troubleshooting steps and solutions.

• Strong experience with Microsoft Fabric (e.g., Azure Synapse Analytics, Power BI, Data Factory), Databricks, Azure Functions, Logic Apps
• Knowledge of data engineering concepts, ETL/ELT processes, and data pipeline management.
• Familiarity with data storage solutions (e.g., Azure Data Lake, Azure SQL Database, Cosmos DB).
• Experience working with batch and stream processing, and SQL.
• Proficient in using scripting languages like Python, SQL, or Power Shell for troubleshooting and automation.