Sr. Enterprise Applications Analyst

Responsibilities

• Provide day-to-day support for business-critical enterprise applications, including Net Suite, MRP, Salesforce, Solid Works PDM, Propel, Fulcrum, Grafana, and related systems.
• Troubleshoot application issues, user access problems, workflow errors, data inconsistencies, integration failures, and performance concerns.
• Act as the first point of escalation for application-related incidents and service requests.
• Work with business users to understand issues, document requirements, and deliver timely resolutions.
• Coordinate with application vendors, managed service providers, and internal IT teams for advanced troubleshooting and system changes.

• Support applications used in engineering, manufacturing, supply chain, inventory, production planning, quality, finance, and customer operations.
• Assist with systems supporting BOMs, work orders, inventory, procurement, manufacturing execution, product lifecycle management, engineering change orders, and production reporting.
• Support integration and data flow between systems such as ERP, MRP, CRM, PLM, PDM, MES, and reporting platforms.
• Work with engineering and manufacturing teams to improve system reliability, usability, and process efficiency.

• Support Net Suite users across finance, operations, inventory, purchasing, manufacturing, and reporting functions.
• Troubleshoot ERP/MRP-related issues involving transactions, workflows, roles, permissions, saved searches, reports, and integrations.
• Assist with process improvements related to order management, procurement, inventory control, production planning, and financial workflows.
• Support data validation, user training, documentation, and system enhancement requests.

• Support Salesforce users with account, opportunity, case, reporting, dashboard, workflow, and permission-related issues.
• Assist with Salesforce configuration support, data quality, user access, and integration troubleshooting.
• Partner with sales, service, and operations teams to improve CRM adoption and business process alignment.

• Support engineering applications such as Solid Works PDM, Propel, PLM/PDM platforms, and related product data systems.
• Assist with engineering change management workflows, product records, part data, BOM structures, document control, and release processes.
• Support collaboration between engineering, manufacturing, quality, and operations teams to ensure accurate product and manufacturing data.

• Create, maintain, and troubleshoot reports, dashboards, saved searches, and operational metrics.
• Support reporting platforms such as Grafana and other analytics tools.
• Assist business teams with data extraction, validation, analysis, and visualization.
• Identify data quality issues and work with system owners to improve reporting accuracy.
• Translate business requirements into meaningful reports and dashboards for leadership and operational teams.

• Monitor and support integrations between enterprise applications, databases, APIs, middleware, and reporting systems.
• Troubleshoot failed data syncs, missing records, duplicate data, and integration errors.
• Assist with testing and validation of application updates, workflow changes, and integration enhancements.
• Work with internal teams and vendors to improve automation, reduce manual work, and strengthen data consistency across systems.

• Manage application incidents, service requests, and change tickets using tools such as Service Now or similar ITSM platforms.
• Document application configurations, support procedures, business processes, data flows, and troubleshooting steps.
• Participate in application testing, release management, user acceptance testing, and production change control.
• Maintain user guides, training materials, knowledge base articles, and support runbooks.
• Ensure changes are documented, approved, tested, and communicated appropriately.

• 5-8 years of experience supporting enterprise…