Production Manager

About EOS IT Solutions

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

• Review partner hardware requests and provide technical and logistics solutions for deployments.
• Be a technology and product expert for all products supported by the Hardware Solutions team.
• Communicate technical standards and requirements to all stakeholders. These products include but are not limited to:
• First‑party hardware and software for Meta, Mac and PCs
• Mobile device management
• Mixed Reality devices/wearable such as Quest and Ray Ban Meta
• Collaborate cross functionally with other work streams to ensure request goals are met on time and to the highest quality standards.
• Provide consistent and clear communication with event/deployment stakeholders, providing updates and communication in real time via chats, emails, and tasks.
• Be responsible for assessing, managing, and mitigating technical and logistical risk throughout the deployment lifecycle.
• Provide on‑site support at deployments, activations, and events as the main point of contact and escalation for the deployed technology.
• Align technical setup and breakdown schedules for all teams involved.
• Provide logistic and inventory management support.
• Troubleshoot hardware, platform, and networking issues.
• Manage resources within budget and project scope.
• Consistently deliver high‑quality, high‑impact services to our partners.
• Build and maintain vendor support relationships to customer standards.
• Maintain an organized and efficient project management workflow, communicate milestones and deadlines, and ensure all deadlines are met.
• Conduct post‑deployment analysis and reporting, including event summaries on internal workplace groups.
• Adhere to all SOPs and participate in operational excellence programs dedicated to continuous improvements within the workstream.

• 5 years of large‑scale event planning experience in the technology industry.
• Ability to diagnose, troubleshoot, and solve problems with both software and hardware.
• Basic knowledge of enterprise networking deployment and protocols.
• Experience with mixed reality and wearables is a plus.
• Strong verbal and written communication, attention to detail, organization skills, and an ability to lead meetings.
• Highly motivated and able to work both independently and cross‑functionally with partners and leading support teams on‑site at events.
• Comfortable working in a fast‑paced and demanding setting while adapting to rapidly evolving processes and procedures.
• Project management skills demonstrating the ability to manage multiple concurrent events.
• Proficiency with industry‑standard collaborative productivity software; G‑Suite, Lucid Chart, MS Office; experience with Asana and inventory management software is a plus.
• Ability to quickly become a subject‑matter expert for new technology.
• Ability to travel if required (domestically and internationally) – approximately 30% of time.
• PMP, CAPM, or equivalent certifications is a plus.

$80,000 - $85,000 USD

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal‑opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor.