IT Support Technician

Description About G&H

G&H is a world leader in optical design, testing, and manufacturing. As experts in the technology of light, G&H partners with customers to deliver advanced optical systems, assemblies, and components for demanding applications.

Headquartered in Ilminster, Somerset, UK, with primary operations across the United States and Europe, G&H is recognized for its expertise in acousto‑optic, electro‑optic, crystal‑optic, fiber optic, and precision optic technologies. We serve leading OEMs across the life sciences, industrial, aerospace, and defense markets, with a legacy of innovation, quality, and technical excellence spanning more than 75 years.

We offer rewarding opportunities for motivated, talented individuals who want to contribute to a highly skilled team and support the continued growth of our business.

The IT Support Technician provides hands‑on technical support for users, systems, and infrastructure across the Fremont and Moorpark sites. This role is responsible for ensuring that hardware, software, network, and user‑access environments operate reliably, securely, and efficiently while supporting day‑to‑day business operations.

In addition to traditional IT support responsibilities, the role will provide basic support for the company's ERP platform (SYSPRO), including user assistance, access management, troubleshooting, issue escalation, and coordination with business system owners. The IT Support Technician is not expected to serve as the ERP subject matter expert but will work closely with the Systems Business Analyst and end users to ensure effective support and business continuity.

The successful candidate will be service‑oriented, technically strong, and comfortable supporting employees in a fast‑paced manufacturing environment where responsiveness, accuracy, and business continuity are critical.

This position is based in Fremont, California and supports both Fremont and Moorpark sites. Occasional travel between locations will be required based on business needs.

• Provide day‑to‑day technical support for end users, including troubleshooting hardware, software, network, access, and connectivity issues.
• Install, configure, maintain, and support workstations, peripherals, network equipment, and other IT infrastructure.
• Support user onboarding and offboarding, including account setup, access changes, equipment preparation, and account termination.
• Monitor systems and infrastructure to ensure performance, security, and compliance standards are maintained.
• Work with the Network Administrator and broader IT team to assess hardware and software needs and recommend upgrades, improvements, or replacements.
• Support cybersecurity, access control, and system compliance requirements in accordance with company policies and applicable standards.
• Provide basic application support for SYSPRO, including user access management, troubleshooting, issue triage, and coordination with the Systems Business Analyst or other ERP subject matter experts.
• Assist users with ERP‑related issues and support requests to ensure effective system utilization and business continuity.
• Document support requests, resolutions, system changes, and recurring issues to ensure accurate records and audit readiness.
• Educate users on system usage, IT policies, security expectations, and standard procedures.
• Prioritize and manage multiple support requests while minimizing downtime and disruption to the business.
• Provide occasional after‑hours or on‑call support as required by business needs.

• Associate's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience may be considered.
• Approximately five years of experience in IT support, network maintenance, desktop support, or a similar technical support role.
• Strong troubleshooting skills across workstations, hardware, software, networking, and user‑access environments.
• Working knowledge of Active Directory, Microsoft 365, Microsoft Exchange, and standard enterprise IT tools.
• Exposure to ERP systems such as SYSPRO, SAP, Oracle, Microsoft Dynamics, or similar manufacturing business systems…