Project & Program Management III

Scope & Impact

Operates at the organizational nexus where issues, opportunities, and crises are identified, triaged, and assigned. Leads projects of varying complexity—from rapid-response crisis work to long-term strategic initiatives. Drives measurable efficiency gains through automation, AI integration, and process optimization. Influences cross-functional teams and external stakeholders without direct authority. Applies data-driven insights to inform decisions, shape priorities, and demonstrate impact. Works with minimal direction;

exercises independent judgment on ambiguous and high-stakes issues.

Project & Program Leadership

• Lead emergent and enduring projects end-to-end—from intake and scoping through execution, delivery, and retrospective.
• Serve as the organizational intake point: receive, assess, prioritize, and route issues and opportunities to the appropriate teams.
• Drive rapid iteration cycles, bringing together cross-functional teams to solve problems quickly and effectively.
• Own the full project lifecycle including planning, execution, risk management, stakeholder communication, and closeout.
• Balance a diverse portfolio of concurrent projects across multiple domains and disciplines.

Operational Excellence & Change Management

• Identify and execute on opportunities to improve processes, eliminate waste, and increase operational velocity.
• Champion and drive adoption of automation, AI-powered solutions, and tooling enhancements across the organization.
• Effect meaningful organizational change by building consensus, influencing stakeholders, and delivering results.
• Develop and maintain standard operating procedures, playbooks, and documentation that scale with the team.

Crisis Response & Root Cause Analysis

• Lead cross-functional response efforts during operational crises, ensuring rapid triage, coordination, and resolution.
• Conduct thorough root cause analysis and drive corrective actions to prevent recurrence.
• Maintain composure and clarity under pressure, guiding teams through ambiguity to resolution.

Stakeholder Engagement & Communication

• Partner effectively with internal teams and external stakeholders (vendors, partners, cross‑org collaborators).
• Communicate complex information clearly and concisely—both verbally and in writing—to audiences ranging from individual contributors to senior leadership.
• Provide regular, structured status updates, executive summaries, and impact reports.
• Facilitate cross-functional meetings, workshops, and working sessions that drive decisions and outcomes.

Data Analytics & Insight-Driven Decision Making

• Leverage data analytics to identify trends, measure impact, and surface actionable insights.
• Build and maintain dashboards, KPIs, and metrics frameworks to track project health and organizational performance.
• Translate data into compelling narratives that influence priorities, resource allocation, and strategy.

Tooling, AI & Automation

• Maintain deep familiarity with client internal tools, systems, and platforms.
• Evaluate, pilot, and scale AI-powered tools and automation to reduce toil and improve outcomes.
• Stay current on emerging technologies and proactively identify opportunities for integration.

• Bachelor's degree (B.S./B.A.) or equivalent combination of education and experience.
• 5–8 years of program management, project management, or operational leadership experience.
• Demonstrated ability to lead cross-functional projects in fast-paced, ambiguous environments.
• Strong proficiency with project management tools and methodologies (Agile, Scrum, Waterfall, or hybrid).
• Exceptional written and verbal communication skills; able to articulate complex ideas clearly to diverse audiences.
• Proven ability to prioritize effectively—filtering signal from noise to focus on the most impactful work.
• Deep comfort with data analytics: able to query, interpret, and act on data to drive decisions.
• Track record of driving automation, process improvement, or AI integration initiatives.
• Self-starter who is proactive, organized, and disciplined in managing competing priorities.
• Demonstrated flexibility and adaptability in response to shifting conditions,…