Customer-Facing Project Manager; Onboarding & Delivery

Customer‑Facing Project Manager (Onboarding & Delivery)

Full time. 3 days in office, 2 days remote.

• Own the Customer
  
  Experience:
  
  serve as primary point of contact for customers throughout onboarding and project delivery.
• Build trusted relationships and ensure clear communication, alignment, and confidence.
• Lead customer‑facing meetings including onboarding, status updates, and executive reviews.
• Proactively manage expectations, risks, and escalations.
• Drive Project Delivery: develop and manage project plans, timelines, and deliverables aligned to customer and business goals.
• Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization.
• Coordinate cross‑functional teams to ensure on‑time, high‑quality delivery.
• Translate customer needs into action: lead discovery sessions, define business, technical, and operational requirements.
• Convert customer requirements into actionable plans and aligned internal execution.
• Ensure alignment between customer expectations and Hyve’s capabilities.
• Ensure readiness & execution: validate key inputs, identify gaps that may impact timelines or delivery quality.
• Manage governance & decision‑making: risks, issues, dependencies, priorities, trade‑offs, and delivery plans.
• Support successful launch & stabilization: lead go‑live readiness, transition to operations, and post‑launch stabilization.
• Capture feedback and lessons learned to improve delivery processes.
• Contribute to scalable, repeatable onboarding frameworks.

• 5+ years of project management experience in customer‑facing environments (technology, manufacturing, or operations).
• Experience managing customer relationships, including executive stakeholders.
• Experience with onboarding, implementation, or integration projects.
• Strong communication, stakeholder management, and problem‑solving skills.
• Ability to manage multiple projects in a fast‑paced environment.
• Familiarity with Agile, Waterfall, or hybrid delivery approaches.
• PMP or similar certification is a plus.

• A customer‑first thinker who measures success through customer outcomes.
• A strong communicator who bridges business, technical, and operational teams.
• Highly organized and execution‑focused.
• Comfortable working in dynamic environments.
• A proactive problem‑solver.
• Passionate about scalable, repeatable processes.
• Willingness to travel domestically and internationally as required.

$80,000 – $120,000.

HYVE Solutions is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.