E-commerce Operation Specialist

E-commerce Operation Specialist Job Description

Tenergy has strong presence in both B2B and B2C sectors. We are looking for a new addition to our E-commerce team. This role focuses on listing management and optimization, performance tracking and analysis to ensure product listings are accurate, engaging, and performing effectively, digital marketing and E-commerce operation. The ideal candidate is detail-oriented, data-driven, and eager to learn the operational side of marketplace management.

The key duties may include the followings:

• Create, update, and optimize product listings across multiple online platforms, including the company website, Amazon, Walmart, and eBay.
• Conduct advanced keyword research using SEO and AI-powered tools to enhance product visibility and conversions.
• Develop high-quality product descriptions and leverage AI tools for copy optimization, search analysis, and competitor benchmarking.
• Manage end-to-end eCommerce inventory operations: replenishment forecasting, shortage/discrepancy reconciliation, and RMA processing.
• Collaborate closely with the design team to produce promotional materials, including AI-generated product images, lifestyle visuals, short-form videos, banners, landing pages, and campaign assets.
• Coordinate, execute, and QA email deployments to ensure all elements (pricing, coupon codes, segmentation, links, UTM tagging) are accurate and functional.
• Build, organize, and maintain email lists and customer segments to support targeted campaign initiatives, including subscriber acquisition, A/B testing, and lifecycle marketing.
• Analyze marketing and sales performance data to create actionable insights, reports, and dashboards for management.
• Monitor product listing performance and execute data-driven strategies to improve rankings, click-through rates, conversions, and category share.
• Utilize AI and automation tools to streamline workflow, enhance productivity, and support daily operations.

• 1+ years of hands‑on eCommerce B2C retail experience with strong understanding of marketplace best practices, merchandising, and performance optimization.
• 1+ years of experience using a Content Management System (CMS) in an eCommerce environment.
• Strong knowledge of B2C eCommerce fundamentals: UX, design principles, content management, analytics, SEO/SEM, order management systems, payment processors, fraud controls, tax basics, and warehouse operations.
• Basic understanding of HTML for updating product pages and troubleshooting formatting issues.
• Advanced proficiency with AI tools (for search optimization, content generation, product image/video creation, analytics) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with social media platforms (Facebook, Instagram, Tik Tok, X/Twitter) and basic paid/organic marketing strategies.
• Knowledge of email marketing platforms (Klaviyo, Mailchimp, Hub Spot, etc.) including segmentation, automation, and performance measurement.
• Familiarity with A/B testing methodologies and the ability to plan, execute, analyze, and apply insights to future campaigns.
• Strong analytical mindset with ability to interpret data and make recommendations.

Salary: $50K-$70K annually

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Medical insurance
• Vision insurance
• Flexible spending account
• PTO/Paid Sick Leave
• Holidays