Senior Technical Product Manager-Service Intelligence

Senior Staff Technical Product Manager-Service Intelligence

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Senior Staff Technical Product Manager – Service Intelligence for a confidential digital initiative, you will lead the strategy and execution of a foundational backend intelligence platform that powers critical decision-making across Scout's direct-to-consumer retail and service ecosystem.

This role focuses on designing a backend-driven decisioning and orchestration system that evaluates complex, interdependent operational inputs to produce reliable, scalable outcomes in real time. The platform is being built ahead of Start of Operations and will play a central role in how Scout coordinates resources, responds to events, and enables consistent execution across locations. This role operates at a cross-domain level, shaping how multiple systems, products, and operational workflows interact through centralized decision intelligence.

Initially, there is no end-user interface or traditional UX design responsibility associated with this position; success is defined by system behavior, decision quality, and operational outcomes.

This is a deeply technical, AI-driven and analytical role requiring strong systems thinking and comfort operating in a highly ambiguous, 0-to-1 environment. The successful candidate will help shape core capabilities from the ground up, owning both initial delivery and long-term evolution of a mission-critical intelligence platform while maintaining strict discretion around sensitive product details.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Define and Lead Strategy
• Complex Decisioning & Problem Solving
• Lead Product Development
• AI & Intelligence Enablement
• Stakeholder Leadership
• Operationalize a Pre-Launch Platform
• Drive Technical Excellence
• Own Live Decision Intelligence

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• 12+ years of product management experience with deep focus on technical platforms, complex systems, or decisioning engines.
• Experience working with AI/ML technologies in a product, engineering, or business context
• Proven experience leading 0-to-1 products in pre-launch, startup, or transformation environments.
• Track record of building logic-heavy or intelligence-driven systems that coordinate multiple inputs and constraints.

Technical Expertise

• Strong understanding of distributed systems, APIs, data architectures, and real-time processing.
• Hands-on experience working with AI/ML systems, rules engines, optimization problems, or decision frameworks.
• Ability to reason deeply about tradeoffs between accuracy, speed, explainability, and scalability.
• Comfort working closely with engineers and data scientists on system design.
• Experience owning backend or platform products where value is delivered through system behavior and decision quality rather than user interfaces.

Skills

• Demonstrated ability to define strategy in highly ambiguous environments.
• Strong ability to influence senior leadership and align diverse stakeholders.
• Exceptional analytical and structured problem-solving capabilities.
• Ability to define complex logic and decision flows with precision.
• Strong written and verbal communication skills; able to simplify complexity without oversharing sensitive information.
• Data-driven mindset; comfortable working with metrics, experimentation, and system telemetry.
• High tolerance for ambiguity; energized by building something new where the path is not fully defined.

Education

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
• Advanced technical degree or MBA preferred.
• AI-related certification required.

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  Medical, dental, vision and income protection plans
• 401(k) program with:
  An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued; 40 hours of unplanned PTO and 14 company or floating holidays, annually;
  Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders;
  Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

This is a full-time,…