Project & Program Manager III

Responsibilities

• Lead emergent and enduring projects end-to-end—from intake and scoping through execution, delivery, and retrospective
• Serve as the organizational intake point: receive, assess, prioritize, and route issues and opportunities to the appropriate teams
• Drive rapid iteration cycles, bringing together cross-functional teams to solve problems quickly and effectively
• Own the full project lifecycle including planning, execution, risk management, stakeholder communication, and closeout
• Balance a diverse portfolio of concurrent projects across multiple domains and disciplines
• Identify and execute on opportunities to improve processes, eliminate waste, and increase operational velocity
• Champion and drive adoption of automation, AI‑powered solutions, and tooling enhancements across the organization
• Effect meaningful organizational change by building consensus, influencing stakeholders, and delivering results
• Develop and maintain standard operating procedures, playbooks, and documentation that scale with the team
• Lead cross‑functional response efforts during operational crises, ensuring rapid triage, coordination, and resolution
• Conduct thorough root‑cause analysis and drive corrective actions to prevent recurrence
• Maintain composure and clarity under pressure, guiding teams through ambiguity to resolution
• Partner effectively with internal teams and external stakeholders (vendors, partners, cross‑org collaborators)
• Communicate complex information clearly and concisely—both verbally and in writing—to audiences ranging from individual contributors to senior leadership
• Provide regular, structured status updates, executive summaries, and impact reports
• Facilitate cross‑functional meetings, workshops, and working sessions that drive decisions and outcomes
• Leverage data analytics to identify trends, measure impact, and surface actionable insights
• Build and maintain dashboards, KPIs, and metrics frameworks to track project health and organizational performance
• Translate data into compelling narratives that influence priorities, resource allocation, and strategy
• Maintain deep familiarity with Client internal tools, systems, and platforms

• Bachelor's degree (B.S./B.A.) or equivalent combination of education and experience
• 5–8 years of program management, project management, or operational leadership experience
• Demonstrated ability to lead cross‑functional projects in fast‑paced, ambiguous environments
• Strong proficiency with project management tools and methodologies (Agile, Scrum, Waterfall, or hybrid)
• Exceptional written and verbal communication skills; able to articulate complex ideas clearly to diverse audiences
• Proven ability to prioritize effectively—filtering signal from noise to focus on the most impactful work
• Deep comfort with data analytics: able to query, interpret, and act on data to drive decisions
• Track record of driving automation, process improvement, or AI integration initiatives
• Self‑starter who is proactive, organized, and disciplined in managing competing priorities
• Demonstrated flexibility and adaptability in response to shifting conditions, environments, and organizational needs
• Strong interpersonal skills; builds trust and collaborates effectively across teams and with external partners
• Ability to effect change in complex organizations through influence, not just authority

• Bachelor's degree
• Project Management Professional (PMP)
• Certified Scrum Master (CSM)
• Agile Certified Practitioner (PMI-ACP)
• Lean Six Sigma Certification
• Data Analytics Certification
• AI and Machine Learning Certification
• Change Management Certification
• ITIL Certification
• Certified Project Manager