Sr. Mgr, Business Operations Mgmt

Job Title

The Business Development and Sales Operations (BDSO) organization supports Lam's Global Customer Operations (GCO) team by enabling customer success, profitable growth, and predictable business execution. Within BDSO, the Sales Systems and Digital Transformation teams deliver scalable CRM sales system capabilities, process improvements, data and reporting solutions, and user enablement that help global sales, account teams, product groups, and business leaders work more efficiently and make faster, better-informed decisions.

You will be part of the BDSO exciting Digital's transformation team.

Provide inputs for future state process/procedural improvements

Support and represent GCO/ BDSO's business units' needs to the broader team

Approve the to-be process flows, KPI, and organization to support the process flows

Support workstream + functional Lead to map persona journeys, use cases/requirements, test case scenarios to executable objectives

Review the design of personas, use cases, test case scenarios, documentation, and training materials

Support and/ or approve go no go decision

Approve data conversion was performed completely and accurately

Develop a good understanding of the new system and act as a subject matter expert post go live including training stakeholders and providing CIP roadmaps

Drive adoption and acts as a change agent for the operationalization of newly defined processes, procedures, workflows, and systems within the function

Support hyper care and change management teams with training and change-related activities

Validate current state processes, procedures, standards, and business rules

Work cross-functionally to map current state processes, procedures, standards, and business rules

Drive continuous process improvements to help the operations scale in alignment with company strategy

Approve changes to business rules, processes, and policies

Assess data and confirm analysis results

Establish measurable goals that are aligned with Digital Transformation objectives

Support business priorities and dependencies to create the business roadmaps

Provide and validates business requirements and deliverables as they pertain to their area of expertise/workstream

Contribute to business process re-engineering, change management approach & engagement

Support the systems that will be implemented to support the processes

The candidate should

Possess end-to-end process expertise in CPQ (Configure, Price, Quote), CRM, and order to cash processes.

Be a strategic, self-driven global collaborator

Trusted representative and voice for the business unit in corporate settings

Demonstrated customer-centric change leadership capability

Proficient at change communication with a global engagement mindset

Bachelors / Masters with 10 years of industry experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM (semiconductor industry is a plus)

CRM and Sales Systems:
Hands-on experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM;
Microsoft Dynamics experience is preferred.

Business Analysis

Skills:

Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements.

Experience:

>10 years in business analysis, CRM systems, sales operations, enterprise applications, or digital transformation programs.

Process and Data:
Strong understanding of sales processes, opportunity management, pipeline management, CRM adoption, data quality, reporting, dashboards, master data management, and enterprise data governance.

Delivery and Testing:
Experience supporting Agile or Scrum delivery, backlog grooming, sprint planning, UAT, defect management, release readiness, business sign-off, and post-launch hypercare.

Communication:
Strong analytical and communication skills, with the ability to explain complex business and technical topics clearly to internal and external audiences.

Tools:
Familiarity with Power BI, SharePoint, Jira Service Management, Confluence, Azure Dev Ops, or similar collaboration and…