SAP CS Service management Lead Architect

Location:

Bay Area.

• We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4
  
  HANA transformation program for a global manufacturing organization.
• This role requires a senior, hands‑on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4
  
  HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross‑functional integration across service, logistics, and finance domains.

• Extensive SAP experience with specialization in:
• SAP CS (Customer Service) / S/4
  
  HANA Service Management
• Service order processing, contracts, and warranty management
• Proven track record as a Solution Architect / Lead Architect in SAP S/4
  
  HANA transformation programs
• Deep expertise in:
• Installed base and equipment lifecycle management
• Service billing and integration with finance (R2R, RAR)
• Strong understanding of integration with SD, MM, and Finance processes
• Experience in defining global templates and scalable service models
• Ability to translate complex service business requirements into architecture designs
• Strong stakeholder engagement and executive communication skills
• Experience working in complex, multi-vendor program environments