Software Product Support Engineer 3

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Jul 6, 2026

Location:

Fremont, CA, US, 94538

Worker Category:
On-site Flex

In the Global Products Group, we are dedicated to excellence in the design and engineering ofLam's etch and deposition products. We drive innovation to ensure our cutting‑edge solutions are helping to solve the biggest challenges in the semiconductor industry.

As a Software Engineer at Lam in the Product Support group, you will be at the forefront of delivering customer ready software by serving as a critical bridge between the field and other engineering teams. Through deep technical troubleshooting, hands on validation in the lab, simulator testing, and close collaboration with cross functional engineering teams, you will ensure software readiness, resolve complex customer issues, and support new product and feature introductions at customer sites across products and platforms.

In this role, you will make a meaningful impact across Lam’s global installed base and product portfolio by delivering high quality outcomes where it matters most—at the customer.

• Support and manage customer facing software activities for Lam Etch and Deposition products and associated software applications, including escalation management, upgrades, patch creation and testing, and maintenance of install base health at customer sites.
• Investigate, troubleshoot, debug, and resolve software and system level issues by analyzing logs, reviewing code where needed, and collaborating with cross functional engineering teams to identify root causes and drive issues to closure.
• Partner with development, program management, and cross functional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.
• Validate new products, features, and fixes by creating and executing test plans, performing hands on validation on tools, and documenting results to ensure customer readiness.
• Participate in technical and program reviews including Concept & Feasibility (C&F), FMEA, Alpha/Beta Readiness, design reviews, and escalation reviews, providing technical input and readiness assessments.
• Collaborate across cross functional teams to ensure timely issue resolution and continuous improvement in software quality.
• Drive effective customer communication by creating customer facing documentation and notification packages related to software fixes, upgrades, and feature introductions.
• May visit customer sites to provide hands on software support and validation; travel up to ~15% may be required.

Minimum Qualifications:

• Bachelor’s degree in computer engineering, Electronics, Mechanical Engineering with 5+years of experience; or Master’s degree with 3+ years’ experience; or equivalent experience.
• Strong experience in Software troubleshooting, debugging and root cause analysis in complex…