Global Product Support Engineer 4
Listed on 2026-08-02
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IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Engineer
In your career, let’s prove what’s possible.
At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
Date:
Jul 28, 2026
Location:
Fremont, CA, US, 94538
Worker Category:
On-site
Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers. What you’ll do
Escalations
Primary escalation point for Type-3 tickets. Drive escalation resolution across CFT (SQAD, HW, Process, and KAT). Secondary escalation point for Type 1-2 ES when pulled in by PS. Provide support by phone and travel if needed.
Primary resource for first in fab and first in region installs Shared responsibility for JDP and Beta install and support Participate in embedded training to gain knowledge Creates procedure document and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers
Account/ Customer Interaction Travel
Prepares and delivers update on programs and issues to customer technical teams. TRM's, quarterly reviews, etc. Provides onsite project management support for critical penetrations and escalations Chairs weekly meeting with key customer accounts to communicate progress on projects and collect information on issues effecting performance Customer focused but dedicated to a specific account Travels as required to support projects and products in the field, estimated 50% annually
Who we’re looking for- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
- Excellent written/verbal communication, fluent in English, and strong presentation skills.
- Capable of structured problem solving (preferably using 8D methodology).
- Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
- Service orientated and ability to work in a matrix environment.
- Comfortable traveling up to 25~50% of the time.
- Semiconductor experience in a customer fab highly preferred.
- Preferred experience:
Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving, Problem Solving and Decision Making (PSDM)
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary…
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