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Frontline Technical Support Specialist – Customer Success
Job in
Fremont, Alameda County, California, 94537, USA
Listed on 2026-08-05
Listing for:
Foxit
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Foxit is seeking a Level 1 Technical Support Specialist to be the first point of contact for customers, guiding them through setup and usage of Foxit products. You will troubleshoot issues, document solutions, and collaborate with Engineering/Product teams to implement long-term fixes.
This role requires clear communication, the ability to manage multiple cases, and a proactive approach to improving support processes and user outcomes.
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