Desktop Support
Job in
Fremont, Alameda County, California, 94537, USA
Listed on 2026-09-14
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-09-14
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Our client, a healthcare organization, is seeking a Desktop Support professional to join their team. As a Desktop Support specialist, you will be part of the IT Support Department supporting the Help Desk team. The ideal candidate will demonstrate excellent customer service, problem-solving skills, and technical proficiency, which will align successfully in the organization.
Job Title: Desktop Support
Location: Fremont, CA
Pay Range:$29.00 to $33.00 per hour
What's the Job?
- Provide 1st level support for all Information Systems (IS) issues and requests
- Ensure all IS-related issues are properly logged in the ticket system and communicated to customers
- Document tickets thoroughly and prioritize according to guidelines
- Escalate and assign tickets to appropriate 2nd level support teams or individuals
- Proactively identify solutions to common issues to prevent escalation
What's Needed?
- Associates or Bachelors Degree in Computer Science or related field; relevant work experience may substitute
- Minimum of 2 years experience providing Helpdesk support, preferably in a healthcare environment
- Proficiency with Microsoft Windows operating systems and products (e.g., XP, Windows 7, Office, SharePoint)
- Experience supporting hardware (printers, desktops, laptops) and software (Adobe, Symantec anti-virus)
- Strong customer service, documentation, and follow-up skills
What's in it for me?
- Opportunity to work in a dynamic healthcare environment
- Hands-on experience with Windows OS and Service Desk Plus
- Collaborative team atmosphere and professional growth
- Training and development during onboarding
- Potential for contract extension based on performance
Upon completion of waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
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